Locate Support Agent
The Locate Support Agent will contribute to the day-to-day operations of Promark-Telecon Inc within the Alberta region by supporting the work management of our Utility Locators. They will provide administrative assistance required to complete Alberta One Call requests ensuring homeowners, professional excavators and utility companies can dig safely.This is currently a Remote work opportunity, working primarily in Alberta.YOU WILL HAVE THE OPPORTUNITY TO:Answering incoming phone calls/emails and responding to any inquiries or issues from both internal and external customersRelay any communications between Contractors and Utility Locators to ensure the highest level of productivityReviewing Alberta One Call tickets placed to ensure the ticket provides adequate information for the Utility Locator to perform the physical locateRespond to all emergency tickets; prioritizing Alberta One Call in a timely mannerSchedule and route tickets for Team Leads and Utility LocatorsMonitor Utility Locator work status and completions throughout the dayClear/cancel tickets as per Contractor, Supervisor or Team Lead communicationsReviewing all rescheduled and backlogged ticketsRespond, record, and follow appropriate procedures for conflicts on a ticketCreate and update various reports on an as needed basisSupport TurboCAD/file management, file sharing, file updates, creation of new filesAssist Utility Locators with various communication requestsAssist with special projects and requests as requiredAll other duties as assigned to meet Company objectivesTHIS ROLE IS FOR YOU IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:Previous experience within a Dispatch environment an asset; preferably within construction or utility industryExperience interpreting or reading location maps, sketches, prints or proficiency with CAD software an assetProficient within MS Office Suite of productsProficiency with Power BI an assetKnowledge of Province of Alberta geographyAbility to take an ‘On Call’ shift in rotationExcellent verbal and written communications skillsSuperior customer service skills; customer focused both internally and externally, ability to handle both favorable and unfavorable customer interactionsStrong attention to detail to produce high quality output in a fast-paced environmentAbility to work well and maintain performance under pressure, with tight timelines & frequent demanding deadlinesAbility to identify problems & situations, take appropriate actions, implement solutions or escalateSelf-starter with strong organizational skillsIS THIS YOU? WE LOOK FORWARD TO RECEIVING YOUR APPLICATION!********************************AT TELECON, WHEN WE TALK ABOUT BENEFITS, WE GOT YOU COVERED.What we have to offer:Industry-leading healthcare – possibility of Dental plan with employee participationRRSP program with matching company contributionEmployee assistance program – if you are feeling stressed, having sleep problems, or worrying about your budget you can have help anytime, anywhere and it is all confidentialEmployee perks such as discounts from suppliers on various products and services such as insurance, wireless bundles, movie tickets, travel, software, books, and much moreHere are the extras that make the difference:A dynamic work environment where you can develop your potential – Training provided for technical positionsHealth & Safety first: this is our number one priorityTelecon values different views and new ideas. Telecon is committed to providing a fair, inclusive, equitable, accessible, and respectful workplace to all independent of age, gender, race, beliefs, or background.We welcome and encourage applications from people with disabilities, we will be glad to provide accommodations upon request for candidates taking part in all aspects of the selection process.We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.WELCOME TO TELECONWe Connect People. We Connect the World.Our mission is to be the most innovative and valued communications infrastructure services partner to our customers, enabling them to play a key role in the transformation of infrastructure. From a regional telecom network builder in 1967 in Quebec (Canada), Telecon has grown into a world-class industry-leading telecom network design, locate, infrastructure and connectivity services provider. We deliver diversified and scalable best-in-class services and turnkey solutions to North American telecom operators and businesses. Our highly skilled team is firmly committed to supporting our customers in propelling tomorrow’s connectivity in our communities, businesses and homes.For more information on Telecon, visit http://www.telecon.com/ or follow us: LinkedIn: @TeleconFacebook: @TeleconX: @TeleconGroupInstagram: @TelecongroupYouTube: Telecon Group