Loan Servicing Specialist I

OneLocal Bank is seeking a Loan Servicing Specialist I to handle loan inquiries and perform various loan account maintenance tasks. The role involves posting loan payments, responding to customer inquiries, and acting as a backup for other loan servicing duties. Responsibilities Post loan payments received from the Retail area and daily mail Respond to customer loan inquiries in branch, on telephone or via email Process participation loan payments, submit funds to other banks, balance loans Perform loan account maintenance including payment reversals for insufficient funds, stop payments and correction of payment postings Work with attorneys and various agencies to ensure accurate quoting and posting of loan payoffs Assist in non posted loan payments, non-post transactions and daily exception report Backup to preparing payoff quotes and loan discharges Backup to setting the loan rates on a weekly and monthly basis as published by the Treasury and the FHFA Backup to paying residential and commercial flood insurance payments Performs related clerical functions as may be assigned or requested Completes all training as required to perform the essential functions of the job Conduct account research as required Adhere to all Bank policies and procedures that are outlined in the Bank’s Employee Guidelines, such as Work Schedules and Timekeeping Skills One to two years of previous banking related experience Proficiency in Microsoft Office applications Experience in basic Excel applications High School diploma or equivalent Ability to interact with all management and staff Ability to write reports and business correspondence Ability to effectively present information and respond to questions Ability to communicate with customers Company Overview At OneLocal Bank, we are committed to meeting the unique needs of our customers. It was founded in 1889, and is headquartered in Norwood, Massachusetts, USA, with a workforce of 51-200 employees. Its website is