Loan Phone Servicing Representative

Ent Credit Union, following a merger with Wings Credit Union, is seeking a Loan Phone Servicing Representative to support members with consumer loan servicing needs. The role involves addressing loan-related inquiries, providing resolutions, and assisting with various servicing tasks.ResponsibilitiesAssist members via the phone queue and other communication channels, addressing consumer loan related inquiries such as payment discrepancies, payment processing, payoff requests, payoff letters, total loss situations, general title information, and lien-release documentationTake ownership of member concerns by researching consumer loan accounts, reviewing transactional history, and providing accurate resolutions in a timely mannerComplete necessary follow-up calls and ensure all member inquiries are fully resolved from start to finishParticipate in weekly rotation of essential servicing tasks, which may include servicing emails, consumer insurance inbox, loans inbox, message center, payoff letters and deferrals; must be completed each day in a timely mannerMaintain general working knowledge of loan-related protection products including GAP, warranty products, and payment protectionBank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy ActSkillsHigh School Diploma/G.E.D. Required1+ years combined financial services, customer service, or mortgage lending experienceEffective verbal and written communication skillsStrong problem-solving skillsOrganized, detail oriented, flexible and able to multi-task in an ever-changing environmentDisplay positive, professional demeanor and work independently with little supervisionProven ability to build strong member relationships and deliver member-centric solutionsInitiative to meet or exceed job standards and willingness to take on other tasks that support the goals of the credit unionBondable1+ years' consumer lending experience preferredBenefitsGenerous 401(k) match401k Discretionary Profit SharingHealth InsuranceDental InsuranceVision InsuranceLife InsuranceShort Term and Long Term DisabilityHealth Savings Account with company contributionEmployee Assistance ProgramPaid Vacation, Sick, Floating Holidays and Volunteer Time OffPaid HolidaysTuition ReimbursementPaid Parental LeaveCompany OverviewEnt Credit Union is a financial institution to improving members financial quality of life and returning value through better rates. It was founded in 1957, and is headquartered in Colorado Springs, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://www.ent.com/.



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