Live Chat Support Agent (Remote)
About the position
A Live Chat Support Agent provides real-time assistance to customers through live chat, email, and other support channels. The role focuses on resolving customer inquiries, providing product information, and ensuring a positive customer experience using the tawk.to messaging platform.
Responsibilities
ā¢ Respond to customer inquiries via live chat in real time.
ā¢ Provide accurate information about products, services, or account issues.
ā¢ Handle multiple chat conversations simultaneously while maintaining quality support.
ā¢ Escalate complex problems to technical or senior support teams when necessary.
ā¢ Provide email support and follow-up communication with customers.
ā¢ Maintain professional communication and represent the company positively.
ā¢ Document customer interactions and update support records when required.
ā¢ Monitor website visitors in the chat dashboard
ā¢ Start conversations with visitors
ā¢ Answer product questions
ā¢ Capture leads or customer details
ā¢ Solve problems or forward tickets to support teams
ā¢ Agents may also manage multiple chats at the same time, because live chat systems allow support staff to handle several customers concurrently
Requirements
ā¢ Excellent written and spoken English communication skills.
ā¢ Strong customer service mindset and problem-solving ability.
ā¢ Ability to multitask and manage several chats at once.
ā¢ Previous customer support or BPO experience is preferred but not always required.
ā¢ Comfortable working with online tools and support platforms.
ā¢ Reliable high-speed internet connection
ā¢ Laptop or computer capable of running support software
ā¢ Quiet and professional work-from-home environment
Nice-to-haves
ā¢ Fast typing speed
ā¢ Strong attention to detail
ā¢ Ability to remain calm with customers
ā¢ Experience with CRM or help desk tools
Benefits
ā¢ Training provided for using the chat platform
ā¢ Flexible or scheduled shifts depending on company needs
Apply Now
Apply Now
A Live Chat Support Agent provides real-time assistance to customers through live chat, email, and other support channels. The role focuses on resolving customer inquiries, providing product information, and ensuring a positive customer experience using the tawk.to messaging platform.
Responsibilities
ā¢ Respond to customer inquiries via live chat in real time.
ā¢ Provide accurate information about products, services, or account issues.
ā¢ Handle multiple chat conversations simultaneously while maintaining quality support.
ā¢ Escalate complex problems to technical or senior support teams when necessary.
ā¢ Provide email support and follow-up communication with customers.
ā¢ Maintain professional communication and represent the company positively.
ā¢ Document customer interactions and update support records when required.
ā¢ Monitor website visitors in the chat dashboard
ā¢ Start conversations with visitors
ā¢ Answer product questions
ā¢ Capture leads or customer details
ā¢ Solve problems or forward tickets to support teams
ā¢ Agents may also manage multiple chats at the same time, because live chat systems allow support staff to handle several customers concurrently
Requirements
ā¢ Excellent written and spoken English communication skills.
ā¢ Strong customer service mindset and problem-solving ability.
ā¢ Ability to multitask and manage several chats at once.
ā¢ Previous customer support or BPO experience is preferred but not always required.
ā¢ Comfortable working with online tools and support platforms.
ā¢ Reliable high-speed internet connection
ā¢ Laptop or computer capable of running support software
ā¢ Quiet and professional work-from-home environment
Nice-to-haves
ā¢ Fast typing speed
ā¢ Strong attention to detail
ā¢ Ability to remain calm with customers
ā¢ Experience with CRM or help desk tools
Benefits
ā¢ Training provided for using the chat platform
ā¢ Flexible or scheduled shifts depending on company needs
Apply Now
Apply Now