Live Chat Specialist / Call Center-REMOTE WFH

a Live Chat Specialist/Call Center-REMOTE WFH to join our team at Podhurst Associates in Huntington Station, NY. This part-time position offers a competitive salary range of $18 to $28 per hour.**Job Overview:**As a Live Chat Specialist/Call Center-REMOTE WFH, you will be responsible for providing excellent customer service and support through live chat and phone interactions. You will be the first point of contact for customers seeking assistance, answering questions, resolving issues, and providing guidance on our products and services. This position offers the flexibility to work remotely from home.**Responsibilities:**- Respond to customer inquiries via live chat and phone in a timely and professional manner- Assist customers with product information, troubleshooting, and issue resolution- Identify and escalate complex issues to the appropriate department or team member- Maintain accurate records of customer interactions and transactions- Provide feedback on common customer inquiries to improve processes and procedures- Meet or exceed performance metrics for response times, resolution rates, and customer satisfaction**Requirements:**- Previous experience in a customer service or call center role- Excellent communication skills, both written and verbal- Strong problem-solving abilities and attention to detail- Ability to multitask and prioritize in a fast-paced environment- Proficiency in using live chat software and CRM systems- High school diploma or equivalentAt Podhurst Associates, we value diversity and inclusion in our workplace. We are an equal opportunity employer and do not discriminate against applicants based on race, color, religion, sex, national origin, age, disability, or any other protected status. As per company policy, we do not inquire about criminal backgrounds during the hiring process.If you are passionate about providing exceptional customer service and enjoy working in a remote environment, we encourage you to apply for the Live Chat Specialist/Call Center-REMOTE WFH position at Podhurst Associates today. Join us in delivering top-notch support to our valued customers and growing our team of dedicated professionals.
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Podhurst Associates

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