Live Chat Representative
Rev Kitchen & Bar is a vibrant, guest-focused restaurant brand known for delivering top-tier hospitality and culinary innovation. As we grow, we’re enhancing how we connect with our guests online. We’re looking for a friendly, fast-typing, and solutions-oriented Live Chat Representative to be the digital voice of Rev—helping guests with questions, reservations, and service requests in real time.Position Summary:As a Live Chat Representative, you’ll be the first point of contact for guests connecting with Rev Kitchen & Bar online. Whether it’s answering menu questions, helping with reservations, or resolving issues, you’ll deliver prompt, friendly, and professional support that reflects our high standards of hospitality.Key Responsibilities:
Respond to guest inquiries via live chat on the website, social media, and other digital platforms
Assist with online reservations, order support, menu details, hours, and general inquiries
Resolve issues quickly and professionally, escalating when necessary
Maintain a warm and conversational tone that reflects our brand voice
Track and log guest interactions accurately in the system
Collaborate with front-of-house and management teams to ensure accurate, real-time communication
Identify and report trends in guest feedback to improve service and operations
Assist with outbound messages during special events, promotions, or service updates
Requirements
1+ year experience in customer service, hospitality, or a similar role
Excellent written communication and typing skills
Friendly, professional, and solution-oriented demeanor
Comfortable multitasking and working in a fast-paced environment
Familiarity with live chat platforms (e.g., Zendesk, Intercom, or similar)
Knowledge of restaurant operations or online ordering platforms a plus
Weekend or evening availability may be required
Benefits
Competitive salary with performance-based bonuses
Opportunity to help shape a growing hospitality brand’s guest experience
Creative and collaborative team environment
Health, dental, and vision benefits
Dining discounts and employee perks
Growth and leadership opportunities
Apply for the job now!
Apply Now
Respond to guest inquiries via live chat on the website, social media, and other digital platforms
Assist with online reservations, order support, menu details, hours, and general inquiries
Resolve issues quickly and professionally, escalating when necessary
Maintain a warm and conversational tone that reflects our brand voice
Track and log guest interactions accurately in the system
Collaborate with front-of-house and management teams to ensure accurate, real-time communication
Identify and report trends in guest feedback to improve service and operations
Assist with outbound messages during special events, promotions, or service updates
Requirements
1+ year experience in customer service, hospitality, or a similar role
Excellent written communication and typing skills
Friendly, professional, and solution-oriented demeanor
Comfortable multitasking and working in a fast-paced environment
Familiarity with live chat platforms (e.g., Zendesk, Intercom, or similar)
Knowledge of restaurant operations or online ordering platforms a plus
Weekend or evening availability may be required
Benefits
Competitive salary with performance-based bonuses
Opportunity to help shape a growing hospitality brand’s guest experience
Creative and collaborative team environment
Health, dental, and vision benefits
Dining discounts and employee perks
Growth and leadership opportunities
Apply for the job now!
Apply Now