Live Chat & Digital Correspondence Specialist

This is a remote position. Live Chat & Digital Correspondence Specialist Overview Telurvision Solutions partners with clients who require accurate, timely, and well-structured digital communication. We are seeking Live Chat & Digital Correspondence Specialists to manage real-time customer interactions through chat, email, and secure messaging platforms. This role focuses on delivering consistent, client-approved responses while maintaining engagement across multiple channels. Key Responsibilities • Respond to live chat inquiries in accordance with client-provided guidelines • Manage email correspondence with accurate, prompt, and well-formatted responses • Monitor multiple messaging channels while maintaining clear documentation of all interactions • Escalate complex or unresolved issues following client escalation paths • Maintain a professional, courteous tone across all communications Requirements Required Skills & Competencies • Strong written communication skills with attention to grammar, clarity, and structure • Ability to manage multiple conversations simultaneously without losing accuracy • Familiarity with chat platforms, ticketing systems, and CRM tools • Strong reading comprehension for interpreting client policies and technical information • Stable, reliable work environment with secure internet connection Preferred Experience • Prior experience in live chat or email-based customer support roles • Background in handling e-commerce, subscription services, or technical product queries Equipment Requirements To perform this role effectively, you must have: • A reliable computer (Windows 10 or newer, or macOS equivalent) capable of running multiple applications simultaneously • A stable, high-speed internet connection with consistent upload and download speeds for voice, video, and system access • A USB or wired headset with a noise-canceling microphone • A quiet, dedicated work environment free from background noise during scheduled hours • A second monitor or dual-screen setup (recommended for certain assignments) Equipment assistance may be available for qualified locations and roles. Details will be discussed during the selection process. Benefits Tools & Resources Provided • Access to Telurvision Solutions’ readiness and certification systems • Client-specific style guides and approved response templates • Secure communication platforms and tracking tools Application Process Submit your application through our online system. Selected candidates will proceed to a skills-based interview and role-matching stage. View Additional Opportunities To review other available roles and opportunities, visit the Telurvision Solutions Careers Page at www.telurvisionsolutions.com. Apply tot his job