Live Chat Agent
Live Chat Support Agent
Brentwood, TN (In-Office position, NOT Remote)
OMNICOMMANDER, Inc. is one of the fastest-growing startups in the financial technology space. We have been named an Inc. 5000 company for the third consecutive year. We pride ourselves on our upbeat, high-tech, and supportive culture. We are a global company with offices in the United States and Latin America.
OMNICOMMANDER is the industry leader for digital branches, marketing, and cybersecurity along with providing a comprehensive suite of digital solutions for financial institutions (FIs). For the first time in history, financial institutions can partner with a single company to create, host, and manage their Digital Branch within one complete ecosystem. This is an on-site, in-office, be-around-other-humans position in our Brentwood, TN office.
Keep reading if you
• Have a sense of humor - we do a lot of laughing here
• Want to be a part of a constantly growing company with a bright future
• Want to learn how to use AI (Artificial Intelligence) chatbots
The successful candidate will
• Offer quick and accurate assistance to customers
• Have strong attention to detail and strong reconciliation skills
• Have a process improvement mindset with a humble and a "get it done" attitude
• Have strong written and verbal communications skills in the English language
• Be a self-starter and able to work independently in a fast-paced environment
Responsibilities
• Answer incoming customer live chats regarding website navigation issues, service questions,and general client concerns
• Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate
• Create relationships with new customers to better understand and achieve their needs
• Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
• Promote interest in client products and services
• Consistently achieve established standards of the position
• May assist with overflow work and other duties as needed
What you need for this role
• At least 2 years in either a call center or customer service environment
• Maintain regular and predictable attendance
• Work cooperatively with others
• Strong work ethic with ability to work independently as well as collaboratively within a team
• Positive attitude and professional demeanor
• Articulate and well accustomed to a client-facing role
• Ability to compose professional emails
Benefits: (Waiting period may apply)
• 12 Company Paid Holidays
• 10 PTO Days (Paid Time Off)
• 1 PTO Day for your birthday
• Medical Insurance
• Dental & Vision Insurance
Job Type: Full-time
• Criminal background check is required
• Must be authorized to work in the United States
Equal Opportunity Employer
#ControlEverything #SURFA
Apply Now
Apply Now
Brentwood, TN (In-Office position, NOT Remote)
OMNICOMMANDER, Inc. is one of the fastest-growing startups in the financial technology space. We have been named an Inc. 5000 company for the third consecutive year. We pride ourselves on our upbeat, high-tech, and supportive culture. We are a global company with offices in the United States and Latin America.
OMNICOMMANDER is the industry leader for digital branches, marketing, and cybersecurity along with providing a comprehensive suite of digital solutions for financial institutions (FIs). For the first time in history, financial institutions can partner with a single company to create, host, and manage their Digital Branch within one complete ecosystem. This is an on-site, in-office, be-around-other-humans position in our Brentwood, TN office.
Keep reading if you
• Have a sense of humor - we do a lot of laughing here
• Want to be a part of a constantly growing company with a bright future
• Want to learn how to use AI (Artificial Intelligence) chatbots
The successful candidate will
• Offer quick and accurate assistance to customers
• Have strong attention to detail and strong reconciliation skills
• Have a process improvement mindset with a humble and a "get it done" attitude
• Have strong written and verbal communications skills in the English language
• Be a self-starter and able to work independently in a fast-paced environment
Responsibilities
• Answer incoming customer live chats regarding website navigation issues, service questions,and general client concerns
• Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate
• Create relationships with new customers to better understand and achieve their needs
• Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
• Promote interest in client products and services
• Consistently achieve established standards of the position
• May assist with overflow work and other duties as needed
What you need for this role
• At least 2 years in either a call center or customer service environment
• Maintain regular and predictable attendance
• Work cooperatively with others
• Strong work ethic with ability to work independently as well as collaboratively within a team
• Positive attitude and professional demeanor
• Articulate and well accustomed to a client-facing role
• Ability to compose professional emails
Benefits: (Waiting period may apply)
• 12 Company Paid Holidays
• 10 PTO Days (Paid Time Off)
• 1 PTO Day for your birthday
• Medical Insurance
• Dental & Vision Insurance
Job Type: Full-time
• Criminal background check is required
• Must be authorized to work in the United States
Equal Opportunity Employer
#ControlEverything #SURFA
Apply Now
Apply Now