Live chat agent
This is a remote position.
We are currently looking for a Live Chat Agent (Front Desk). The Live Chat Agent will be responsible for providing a variety of customer support-related duties for the company and our clients. This person will interact daily with visitors on our clients websites (via Live Chat software) and will be expected to provide exceptional customer support in real-time. They... should be capable of handling multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service. Keep reading if you:
Responsibilities:
Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate
Create relationships with new customers to better understand and achieve their needs
Respond to the customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
Promotes interest in client products and services
Consistently achieves established standards of the position
Continually portray and project a positive and professional image
Provide administrative support
Benefits Benefits:
401k Plan *Paid Holidays *Paid Time Off *Medical Insurance *Dental Vision Insurance *Company Paid Life Insurance
We are looking forward to receiving your application. Thank you
Apply Now
We are currently looking for a Live Chat Agent (Front Desk). The Live Chat Agent will be responsible for providing a variety of customer support-related duties for the company and our clients. This person will interact daily with visitors on our clients websites (via Live Chat software) and will be expected to provide exceptional customer support in real-time. They... should be capable of handling multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service. Keep reading if you:
Responsibilities:
Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate
Create relationships with new customers to better understand and achieve their needs
Respond to the customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
Promotes interest in client products and services
Consistently achieves established standards of the position
Continually portray and project a positive and professional image
Provide administrative support
Benefits Benefits:
401k Plan *Paid Holidays *Paid Time Off *Medical Insurance *Dental Vision Insurance *Company Paid Life Insurance
We are looking forward to receiving your application. Thank you
Apply Now