Licensed Supervisor - Patient Access
Supervisor, Patient Access HUB (Licensed)
Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.
A successful candidate will provide leadership and operational oversight for a team supporting patient access services. This individual will drive performance, ensure compliance, and foster a high-quality, patient-centric experience while meeting client expectations and program goals.
This is your opportunity to join Inizio Engage and represent a top biotechnology company!
What’s in it for you?
Competitive compensation
Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotion
Employee discounts & exclusive promotions
Recognition programs, contests, and company-wide awards
Exceptional, collaborative culture
Best Places to Work in BioPharma (2022, 2023, & 2025)
Certified Great Place to Work (2022, 2023, 2025, & 2026)
What will you be doing?
Provide direct leadership, coaching, and performance management for a team of Nurse Navigators, Case Managers, and Special Project Liaisons
Establish clear performance expectations aligned with client KPIs and program goals
Monitor daily HUB operations to ensure high-quality, compliant, and timely patient access services
Drive accountability through performance evaluations, feedback, and development planning
Oversee staffing, workload distribution, and service continuity in a virtual environment
Ensure all interactions meet quality, compliance, and documentation standards, including HIPAA adherence
Analyze performance metrics and identify opportunities for operational improvement
Collaborate cross-functionally to enhance program performance and patient experience
Support hiring, onboarding, and training of new team members
Serve as operational support during high-volume periods as needed
What do you need for this position?
Bachelor’s Degree or equivalent work experience required
Active RN license required
Minimum of 5 years of supervisory experience in a HUB, call center, or patient access environment
Strong understanding of call center operations and virtual team management
Proficiency with Microsoft Office and call center technologies
Demonstrated leadership, coaching, and team development skills
Excellent communication, interpersonal, and patient advocacy skills
About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
To learn more about Inizio Engage, visit us at: Healthcare and Life Science Consulting Services - Inizio
Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.
Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.
Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.
A successful candidate will provide leadership and operational oversight for a team supporting patient access services. This individual will drive performance, ensure compliance, and foster a high-quality, patient-centric experience while meeting client expectations and program goals.
This is your opportunity to join Inizio Engage and represent a top biotechnology company!
What’s in it for you?
Competitive compensation
Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotion
Employee discounts & exclusive promotions
Recognition programs, contests, and company-wide awards
Exceptional, collaborative culture
Best Places to Work in BioPharma (2022, 2023, & 2025)
Certified Great Place to Work (2022, 2023, 2025, & 2026)
What will you be doing?
Provide direct leadership, coaching, and performance management for a team of Nurse Navigators, Case Managers, and Special Project Liaisons
Establish clear performance expectations aligned with client KPIs and program goals
Monitor daily HUB operations to ensure high-quality, compliant, and timely patient access services
Drive accountability through performance evaluations, feedback, and development planning
Oversee staffing, workload distribution, and service continuity in a virtual environment
Ensure all interactions meet quality, compliance, and documentation standards, including HIPAA adherence
Analyze performance metrics and identify opportunities for operational improvement
Collaborate cross-functionally to enhance program performance and patient experience
Support hiring, onboarding, and training of new team members
Serve as operational support during high-volume periods as needed
What do you need for this position?
Bachelor’s Degree or equivalent work experience required
Active RN license required
Minimum of 5 years of supervisory experience in a HUB, call center, or patient access environment
Strong understanding of call center operations and virtual team management
Proficiency with Microsoft Office and call center technologies
Demonstrated leadership, coaching, and team development skills
Excellent communication, interpersonal, and patient advocacy skills
About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
To learn more about Inizio Engage, visit us at: Healthcare and Life Science Consulting Services - Inizio
Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.
Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.