Licensed Service Agent

Simply Business is a digital insurance brokerage focused on simplifying the insurance-buying process for small businesses. They are seeking a detail-oriented Licensed Service Agent to be the main point of contact for service inquiries, helping customers with their policies and ensuring a positive customer experience.ResponsibilitiesHandle customer service inquiries via inbound and outbound calls, direct email, and ZenDesk Customer Service softwareResolve and assist customer issues effectively while delivering a positive customer experienceProcess policy cancellations & rewrites as appropriateQuote and process policy renewalsSend Certificates of Insurance & policy documents as requestedUse relevant systems to update information on customer accountsEnsure a smooth process is followed regarding payment of premiums and the issue of documentationEffectively manage call backs and follow upsIdentify opportunities to improve customer service processes and enhance the customer experienceSkillsA Property & Casualty Producer licenseAt least one year of experience in commercial insurance customer service or a similar complex insurance environmentA proven track record of meeting or exceeding service level targetsThe ability to clearly explain our insurance products to customers and handle different questions and objectionsExcellent communication and customer service skills—you can adapt your style to engage with different customersStrong attention to detailThe ability to use multiple computer systems at onceBenefitsGroup plan for medical, dental, vision, and prescription drug coverage.Short term disability, long term disability, and life insurance coverage.Participation in the Company’s bonus programParticipation in 401(k) plan with a 5% employer match.Commuter benefits to help cut down on parking and public transit costs.25 days of vacation time plus 10 sick days and 10 company holidays.A genuine investment in your learning and developmentRegular team outings and volunteer opportunities.An awesome office space.A hybrid working model, giving our employees great choice and flexibility to work in a way that’s best for their particular job, their teams, and their lives.Company OverviewSimply Business is a business insurance broker that offers tailored business insurance quotes to its clients. It was founded in 2005, and is headquartered in London, England, GBR, with a workforce of 1001-5000 employees. Its website is https://www.simplybusiness.co.uk/.



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