Licensed Customer Service Representative
Description: • Performs advanced customer service activities and initiatives for specialized products and services. • Supports a complex dedicated suite of products/services, services a sophisticated client base, and/or leverages an advanced process or tool to support internal and external customers. • Focus on problem resolution that occurs across multiple channels for our customers. • Delivers CARES model to customers and service partners. • Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served. • Resolves customer service inquiries and issues; Recommends appropriate solutions; resolves the most complex or recurring issues, and identifies root cause and acts as an escalation point. • May interact with higher levels within the customer organization. • Maintains high levels of customer satisfaction consistent with PNC's core values. • Demonstrates commitment to quality. • Serves as a coach or mentor and may serve as a trainer to the customer service team. • Documents customer interactions and completes service requests to minimize customer effort or additional action. Requirements: • Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. • Typically requires 3+ years experience. • In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. • FINRA Series 7 and 63 (or 66) required. Benefits: • PNC offers a comprehensive range of benefits to help meet your needs now and in the future. • Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options • employee and spouse/child life insurance • short and long-term disability protection • 401(k) with PNC match, pension and stock purchase plans • dependent care reimbursement account • back-up child/elder care • adoption, surrogacy, and doula reimbursement • educational assistance, including select programs fully paid • a robust wellness program with financial incentives • In addition, PNC generally provides the following paid time off, depending on your eligibility • maternity and/or parental leave • up to 11 paid holidays each year • 8 occasional absence days each year, unless otherwise required by law • between 15 to 25 vacation days each year, depending on career level • and years of service Apply tot his job