Liberty Vote USA Inc - Systems Specialist I

Liberty Vote USA Inc - Systems Specialist I In order to use this site, it is necessary to enable JavaScript. Here are the instructions how to enable JavaScript in your web browser . All Jobs > Liberty Vote USA Inc > Systems Specialist I Liberty Vote USA Inc Apply Systems Specialist I Remote - United States Apply Description Position Summary : This position will be responsible for a wide range of projects to include new installations, warranty repairs, in-field hardware/software support, election support, preventative maintenance and the support of logic and accuracy efforts. Most activities are considered customer-facing and occur onsite at customer locations. Reports to: Jason Frank, Manager, Field Services Responsibilities: Working with team to support end-to-end in-field projects. Identifying gaps between customer technical requirements and current system capabilities. Report Findings to Tech Leads and manager. Follow ALL Tech Services processes and policies and communicate any obstacle to Tech Leads and manager in a timely manner. Utilize TSIS portal for documentation, tools and utilities. Writing clear, concise project summaries. Formulating creative solutions to meet customer needs using existing system functionality. Reviewing and following system use procedures, known issues, and solutions. Interface regularly with our external customers, contractors, managers, CSMs, Escalation Team and Tech Lead.. Provide support to other staff members and teams to include regional Operations teams, Sales & Marketing, Manufacturing & Logistics, Engineering & Certification, etc., as required. Provide technical support to different departments within the company Analyze, troubleshoot and resolve product issues (hardware & software) for customers and co-workers. Provide on-site, Election Day support as needed. Train co-workers, customers and temporary elections day staff on products and procedures. Support the technical configuration and performance of the Dominion Voting Systems product lines. work with managers and tech lead to deploy and maintain robust, stable, and manageable products. Assist in the research, procurement and implementation of new technologies, products and tools. Adheres to all local, state, and federal rules and regulations that pertain to the operation of election systems. Requirements Qualifications: Bachelor’s Degree, preferably in Engineering, Computer Science, Information Systems, or a related field. 2+ years’ experience with technical hardware and software testing, quality assurance, QA, etc. 2+ years’ experience working with and supporting customers / end users. Experience in the elections / voting systems industry is preferred, but not required. Knowledge, Skills & Abilities: Experienced written and verbal communication skills. Experienced organizational skills, including attention to detail, accuracy, and time management. Ability to analyze problems and identify potential solutions and preventive measures. Eagerness to learn. Eagerness and ability to take charge and lead the team towards creative solutions to challenging problems. Ability and eagerness to thrive in a high pressure, mission critical environment. Ability to work unconventional hours when required (i.e. more than eight hours per day, at night, and on weekends). Willingness to travel, both domestically and internationally, approximately 50% of the time. Liberty Vote is an Equal Opportunity Employer. The position will be remote-based or located in our Denver, CO office. The expected salary range for this position is $55,000 to $65,000, depending on experience. The role is also bonus and benefits eligible. The position will remain open until it is filled. Apply Liberty Vote USA Inc Jobs View All Jobs Powered by Payroll & HR Software