Liability Claims Supervisor - Field (Remote)
Liability Claims Supervisor - Field (Remote)
Department: Claims Administration & Adjusting
Employment Type: Permanent - Full Time
Location: Home United States
Reporting To: Carrie Richardson
Compensation: $75,000 - $85,000 / year
Description
Our Story
Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
What's in Store
We are on the lookout for an experienced Liability Claims Supervisor who will be responsible for overseeing a team of claims professionals handling liability and casualty claims, including Bodily Injury (BI), Commercial General Liability (CGL), transportation liability, and other property and casualty exposures. This role ensures claims are handled in accordance with company standards, client expectations, and regulatory requirements while maintaining a high level of service and operational performance.
The role provides technical guidance, coaching, and leadership to claims staff while supporting effective claim resolution, quality outcomes, and client satisfaction.
Key Responsibilities
Team Leadership & Development
Supervise and support a team of liability claims adjusters.
Provide technical guidance and mentorship to adjusters handling bodily injury, casualty, and liability claims.
Conduct performance reviews, coaching sessions, and ongoing training to support staff development.
Assist with staffing, onboarding, and workload distribution across the team.
Claims Oversight
Monitor claims handling activities to ensure compliance with company guidelines and client service standards.
Review high-exposure or complex liability claims and provide guidance on claim strategy and resolution.
Approve claim settlements within assigned authority levels.
Ensure appropriate reserve setting and claim documentation.
Client & Stakeholder Collaboration
Serve as a point of contact for clients regarding claim performance and operational questions.
Participate in client meetings and provide updates regarding claim trends, outcomes, and performance metrics.
Collaborate with legal counsel, vendors, and internal teams to support effective claim resolution.
Operational Performance
Monitor team performance metrics including claim cycle time, quality assurance results, and service level agreements.
Identify opportunities for operational improvements and implement best practices.
Support leadership with reporting and operational updates.
Skills, knowledge & expertise
5+ years of claims handling experience in liability, casualty, or bodily injury claims.
Prior supervisory or leadership experience preferred.
Strong knowledge of liability claims handling practices and litigation management.
Excellent leadership, communication, and decision-making skills.
Equal Employment Opportunity & Legal Notices
Benefits
At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:
Medical, dental, and vision plans to support your health and that of your family
A 401(k) plan with employer matching
Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
Paid holidays
Life insurance and short‑term and long‑term disability coverage
Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.
Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.
Diversity and Inclusion
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.
Compensation Transparency:
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
Background Check & Fair Chance Compliance
Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.
Massachusetts Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at [email protected]
Apply To This Job
Department: Claims Administration & Adjusting
Employment Type: Permanent - Full Time
Location: Home United States
Reporting To: Carrie Richardson
Compensation: $75,000 - $85,000 / year
Description
Our Story
Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
What's in Store
We are on the lookout for an experienced Liability Claims Supervisor who will be responsible for overseeing a team of claims professionals handling liability and casualty claims, including Bodily Injury (BI), Commercial General Liability (CGL), transportation liability, and other property and casualty exposures. This role ensures claims are handled in accordance with company standards, client expectations, and regulatory requirements while maintaining a high level of service and operational performance.
The role provides technical guidance, coaching, and leadership to claims staff while supporting effective claim resolution, quality outcomes, and client satisfaction.
Key Responsibilities
Team Leadership & Development
Supervise and support a team of liability claims adjusters.
Provide technical guidance and mentorship to adjusters handling bodily injury, casualty, and liability claims.
Conduct performance reviews, coaching sessions, and ongoing training to support staff development.
Assist with staffing, onboarding, and workload distribution across the team.
Claims Oversight
Monitor claims handling activities to ensure compliance with company guidelines and client service standards.
Review high-exposure or complex liability claims and provide guidance on claim strategy and resolution.
Approve claim settlements within assigned authority levels.
Ensure appropriate reserve setting and claim documentation.
Client & Stakeholder Collaboration
Serve as a point of contact for clients regarding claim performance and operational questions.
Participate in client meetings and provide updates regarding claim trends, outcomes, and performance metrics.
Collaborate with legal counsel, vendors, and internal teams to support effective claim resolution.
Operational Performance
Monitor team performance metrics including claim cycle time, quality assurance results, and service level agreements.
Identify opportunities for operational improvements and implement best practices.
Support leadership with reporting and operational updates.
Skills, knowledge & expertise
5+ years of claims handling experience in liability, casualty, or bodily injury claims.
Prior supervisory or leadership experience preferred.
Strong knowledge of liability claims handling practices and litigation management.
Excellent leadership, communication, and decision-making skills.
Equal Employment Opportunity & Legal Notices
Benefits
At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:
Medical, dental, and vision plans to support your health and that of your family
A 401(k) plan with employer matching
Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
Paid holidays
Life insurance and short‑term and long‑term disability coverage
Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.
Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.
Diversity and Inclusion
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.
Compensation Transparency:
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
Background Check & Fair Chance Compliance
Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.
Massachusetts Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at [email protected]
Apply To This Job