Level 2 System Engineer (IT Support Experience Required) – Remote Location: Remote
Location: Remote / Work From Home
Salary: $50,000 per year
Experience Required: Minimum 3+ years hands-on IT systems support
Position Overview
We are seeking a Level 2 System Engineer with Managed Service Provider (MSP) experience to join our technical team. This position is best suited for engineers who can independently troubleshoot, diagnose, and permanently resolve technical issues without relying on scripted helpdesk procedures.
This is not a Level-1 helpdesk role. We are looking for a professional who can take ownership of technical problems, perform root-cause analysis, and implement long-term solutions that prevent recurring issues.
The ideal candidate has strong technical fundamentals, excellent communication skills, and understands the fast-paced environment of supporting multiple client networks in an MSP environment.
A college degree is not required. Real-world technical experience and professionalism are what matter most.
Responsibilities
• Independently troubleshoot and resolve workstation, network, and system issues
• Perform root-cause analysis and implement permanent fixes rather than temporary workarounds
• Support client environments remotely in a professional MSP setting
• Troubleshoot networking issues including TCP/IP, DNS, DHCP, and static IP configurations
• Diagnose and resolve Windows workstation issues and system performance problems
• Develop and maintain PowerShell scripts for automation and system management
• Utilize RMM platforms to monitor systems, remediate issues, and maintain client environments
• Communicate clearly and professionally with end users and business clients
• Maintain documentation and technical notes for troubleshooting and client systems
Required Qualifications
• Minimum 3+ years of IT support or systems engineering experience
• Previous experience working for a Managed Service Provider (MSP)
• Strong troubleshooting skills with the ability to work independently
• Solid understanding of:
• TCP/IP networking
• DHCP
• DNS
• Static IP configuration
• Windows workstation troubleshooting
• Experience writing or maintaining PowerShell scripts
• Strong communication and customer service skills
• Ability to professionally support end users in a remote environment
• Responsible, reliable, and solution-oriented mindset
Preferred Experience (Highly Valued)
Experience with the following is a strong plus:
• Dental practice software platforms
• Open Dental
• Dentrix
• Eaglesoft
• Experience using NinjaOne RMM
• Experience supporting dental or healthcare practices
What We Value
• Engineers who solve problems once instead of repeatedly fixing the same issue
• Professionals who take ownership of technical challenges
• Strong communication and customer professionalism
• Engineers who are proactive and think critically about long-term solutions
Work Environment
• 100% Remote Position
• Fast-paced MSP environment
• Opportunity to work with a wide variety of technologies and client environments
How to Apply
Please submit your resume along with a brief description of your IT Support experience and technical background.
Pay: $45,000.00 - $50,000.00 per year
Benefits:
• Paid time off
Work Location: Remote
Apply tot his job
Apply To this Job
Salary: $50,000 per year
Experience Required: Minimum 3+ years hands-on IT systems support
Position Overview
We are seeking a Level 2 System Engineer with Managed Service Provider (MSP) experience to join our technical team. This position is best suited for engineers who can independently troubleshoot, diagnose, and permanently resolve technical issues without relying on scripted helpdesk procedures.
This is not a Level-1 helpdesk role. We are looking for a professional who can take ownership of technical problems, perform root-cause analysis, and implement long-term solutions that prevent recurring issues.
The ideal candidate has strong technical fundamentals, excellent communication skills, and understands the fast-paced environment of supporting multiple client networks in an MSP environment.
A college degree is not required. Real-world technical experience and professionalism are what matter most.
Responsibilities
• Independently troubleshoot and resolve workstation, network, and system issues
• Perform root-cause analysis and implement permanent fixes rather than temporary workarounds
• Support client environments remotely in a professional MSP setting
• Troubleshoot networking issues including TCP/IP, DNS, DHCP, and static IP configurations
• Diagnose and resolve Windows workstation issues and system performance problems
• Develop and maintain PowerShell scripts for automation and system management
• Utilize RMM platforms to monitor systems, remediate issues, and maintain client environments
• Communicate clearly and professionally with end users and business clients
• Maintain documentation and technical notes for troubleshooting and client systems
Required Qualifications
• Minimum 3+ years of IT support or systems engineering experience
• Previous experience working for a Managed Service Provider (MSP)
• Strong troubleshooting skills with the ability to work independently
• Solid understanding of:
• TCP/IP networking
• DHCP
• DNS
• Static IP configuration
• Windows workstation troubleshooting
• Experience writing or maintaining PowerShell scripts
• Strong communication and customer service skills
• Ability to professionally support end users in a remote environment
• Responsible, reliable, and solution-oriented mindset
Preferred Experience (Highly Valued)
Experience with the following is a strong plus:
• Dental practice software platforms
• Open Dental
• Dentrix
• Eaglesoft
• Experience using NinjaOne RMM
• Experience supporting dental or healthcare practices
What We Value
• Engineers who solve problems once instead of repeatedly fixing the same issue
• Professionals who take ownership of technical challenges
• Strong communication and customer professionalism
• Engineers who are proactive and think critically about long-term solutions
Work Environment
• 100% Remote Position
• Fast-paced MSP environment
• Opportunity to work with a wide variety of technologies and client environments
How to Apply
Please submit your resume along with a brief description of your IT Support experience and technical background.
Pay: $45,000.00 - $50,000.00 per year
Benefits:
• Paid time off
Work Location: Remote
Apply tot his job
Apply To this Job