Level 2 IT Support (ZR_24582_JOB)

This is a remote position.Job Highlights:Contract type: Independent ContractorSchedule: 40 hours a week, Monday to Friday 9am - 6pm Client Timezone: United Kingdom (GMT/BST)Client Overview Join a forward-thinking London-based Managed Service Provider that’s revolutionizing IT support for ambitious small and medium-sized businesses. As a trusted technology partner, we deliver comprehensive IT solutions that keep our clients’ businesses running smoothly. Our growing portfolio includes cutting-edge network infrastructure, cloud services, and enterprise-grade support solutions for companies across the greater London area.Job Description Step into a dynamic role where you’ll leverage your technical expertise to support and empower businesses across London. As an IT Support Engineer, you’ll be at the heart of our operation, using advanced remote management tools to deliver proactive solutions and responsive support. This position offers the perfect blend of technical challenge and client interaction, allowing you to grow your skills across multiple technology stacks while working independently in a modern, remote-first environment. You’ll have the opportunity to handle everything from complex network configurations to cloud-based solutions, making every day different and engaging.ResponsibilitiesDeliver expert-level technical support for Windows 10⁄11 and OSX environments, ensuring optimal system performanceManage and optimize Microsoft 365 ecosystems, including troubleshooting, user administration, and security maintenanceUtilize advanced remote management tools to proactively monitor and maintain client systemsExecute and automate system administration tasks using command-line interfaces across multiple operating systemsProvide strategic network support and troubleshooting for business-critical infrastructureHandle client communications professionally through various channels including voice, video, and messaging platformsParticipate in daily coordination meetings to ensure seamless service deliveryManage and resolve technical support tickets independently while maintaining high client satisfactionSupport network and infrastructure installations by providing remote expertiseDocument solutions and maintain knowledge base for continuous service improvementRequirements5+ years of demonstrated technical support experience in a professional IT environmentProven expertise in Windows 10⁄11 and OSX operating systemsStrong understanding of Microsoft 365 applications and administrationPractical knowledge of networking fundamentals and troubleshootingExperience with remote management tools and remote support deliveryBasic Linux knowledge and command-line proficiencyExcellent English communication skills with ability to explain technical concepts clearlyStrong problem-solving abilities and analytical mindsetProfessional approach to client interactions and service deliveryReliable home office setup with high-speed internet connectionAbility to work independently while maintaining strong team communicationAdaptability to new technologies and eagerness to learnBenefits Independent Contractor Perks: HMO Coverage for eligible locationsPermanent Work from HomeImmediate HiringSteady Freelance JobPlease note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.ZR_24582_JOBOriginally posted on Himalayas

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