Level 1 Tech Support for MSP Dallas Area
Progressive IT Solutions is a Managed Service Company located in the Dallas-Fort Worth area, seeking a Level 1 Technician to support clients both onsite and remotely. The role involves providing basic Windows support, foundational networking knowledge, and understanding of Microsoft 365 environments while maintaining a customer-first mindset. Responsibilities Support clients onsite and remotely across the DFW region Provide remote support and travel onsite to client locations in DFW Skills Basic Windows 10/11 support experience Foundational networking knowledge (DNS, DHCP, VPN, Wi-Fi, LAN troubleshooting) Understanding of Microsoft 365 environments (Azure AD basics, Teams, OneDrive; Intune a plus) Clear communicator with a customer-first mindset Drive and ambition to grow into Level 2 responsibilities Valid driver's license, reliable transportation, and active auto insurance Ability to provide remote support and travel onsite to client locations in DFW Professional, self-driven, and eager to learn Real-world experience and certifications are valued and preferred Company Overview Progressive IT Solutions offers compliance, managed IT and cybersecurity services for various firms. It was founded in 2007, and is headquartered in Dallas, Texas, USA, with a workforce of 2-10 employees. Its website is