Legal Operations Coordinator

Remote Full-time
Job Description:
• Serve as the first point of contact for all Legal and Legal Ops requests- responding when possible, or gathering key details and routing them to the appropriate team member.
• Keep Legal humming by coordinating team agendas and meetings, and tracking Legal’s software subscriptions and renewals.
• Manage updates to our external facing legal terms (e.g. Terms of Service, Privacy Policy).
• Maintain and improve our SOPs, playbooks, and internal documentation so information is accurate, accessible, and easy to navigate.
• Keep records, trackers, and files organized and up to date, supporting consistency and compliance across the team.
• Lead and support team-wide initiatives such as team feedback cycles.
• Help onboard new firms to our e-billing software, create new matters for billing, and enforce Mercury’s engagement letters and timekeeper rate approvals.
• Address invoicing questions and coordinate with internal teams to resolve issues.
• Manage updates, troubleshooting, and vendor relationships for our legal tech stack to ensure tools run smoothly for the team.
• Train the team on tools and optimize usage.
• Identify opportunities to automate or streamline workflows.
• Onboard new members of the Legal team, including attorneys and operations staff, and support their integration and training.
• Create helpful resources and deliver ongoing training so team members can confidently navigate our systems and processes.

Requirements:
• 1+ years of experience in Legal Operations, as a paralegal, or similar role within an in-house legal department or law firm.
• Proficiency with productivity and legal tech tools (Slack, Google Suite, DocuSign, Adobe, SimpleLegal, Zip, Zendesk, and contract management software).
• Proven project management skills and comfort collaborating cross-functionally.
• Excellent organizational skills, attention to detail, and the ability to manage many moving pieces at once.
• Clear and confident communication skills.
• A proactive, resourceful mindset and genuine desire to support the team and elevate our operational maturity.

Benefits:
• base salary
• equity (stock options)

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