Learning Experience Specialist

Aspen Dental is one of the largest retail healthcare business support organizations in the U.S., dedicated to improving healthcare experiences. They are seeking a Learning Experience Specialist who will be responsible for organizing and coordinating the delivery of learning programs, ensuring an outstanding learner experience. Responsibilities Plan and execute end-to-end learning events—in-person and virtual—ensuring a seamless, outstanding learner experience from pre-event preparation through program close Serve as the primary learner-facing presence throughout in-person programs, creating a welcoming environment and delivering attentive support that prioritizes participant accessibility and engagement Prepare event logistics, including printed materials, swag, room configurations, and program-specific setup, ensuring every detail is thoughtfully anticipated and flawlessly executed Act as the on-site hub for day-of operations, managing learner check-in, campus navigation as needed (and in partnership with the Manager, TAG U Campuses), accessibility needs, and real-time issue resolution while serving as the key liaison among facilitators, IT, Facilities, catering, and campus leadership throughout live programs Serve as an internal consultant to the L&D team, generating innovative ideas that continuously elevate program quality, cultivate community, and meet or exceed experience standards Proactively surface learner experience gaps and friction points, escalating trends to the Manager, TAG U Campuses as needed Cultivate and maintain cross-functional partnerships with Events, Facilities, IT, and key business partners to co-create and deliver cohesive, exceptional learning experiences Partner with the Manager, TAG U Campuses before, during, and after learning events to ensure all spaces are on-brand, fully prepared, and reset between sessions to consistently uphold learner experience standards Support and operate learning technology for in-person and virtual sessions; train and coach L&D team members and business partners on relevant platforms to ensure consistent, capable delivery Maintain accurate learning records in the Learning Management System, including completion tracking and CE credit submission Flex into expanded coordination and learner support responsibilities during high-volume periods, and contribute to change management efforts by providing program coordination as needed Other duties as assigned Skills Bachelor's Degree or equivalent work experience is required Professional experience of 1-2 years with transferrable skills in organizing and executing on programs and/or program work, managing logistics for customer/participant facing events or programs, project organization Independent decision making aligned to support organizational goals and strategy Specializes in performing tasks based upon functional areas related to service, quality and/or productivity Seeks opportunity for continuous improvement Strong written and verbal communication skills; ability to interact with individuals at all levels of the organization Very detail-oriented with strong organizational skills Proven analytical and problem-solving skills Plans, organizes and executes tasks and activities with urgency Highly proficient in Microsoft Office Suite – i.e., multiple Outlook accounts, Word, Excel, OneNote, PowerPoint, etc. and SharePoint Operate office equipment, including copiers and computers Required to meet position related productivity and quality standards along with all standard operating procedures set and communicated Hybrid role, 4 days/week on-site presence, based in Chicago, is required Benefits Paid time off Health Dental Vision 401(k) savings plan with match Company Overview Aspen Dental is a provider of general dentistry services. It was founded in 1998, and is headquartered in Chicago, Illinois, USA, with a workforce of 5001-10000 employees. Its website is