Lead Supervisor - Customer Care: Unlock Your Leadership Potential
Position Overview:
We're seeking an exceptional Lead Supervisor to join our Customer Care team, where you'll oversee daily operations, lead a team of customer service representatives, and drive excellence in customer experience. As a key member of our team, you'll play a vital role in shaping our customer-focused culture and contributing to the success of our organization.
Key Responsibilities:
Supervise a team of customer service representatives to ensure timely and high-quality responses to customer inquiries and requests
Provide coaching, counseling, and performance feedback to team members to enhance their skills and performance
Respond to escalated customer complaints and resolve issues in a professional and courteous manner
Contribute to establishing a work environment that recognizes achievement, rewards high performance, and promotes opportunity
Perform supervisory stand-by duty as required, including weekends or emergency situations
What We Offer:
Competitive salary range: $92,185 - $115,232, dependent on experience and location
Remote work arrangement, with the option to work from our Kirkwood, NY office
Opportunities for professional growth and development in a dynamic and inclusive organization
A diverse and supportive team environment that values collaboration and innovation
Requirements:
BS/BA Degree preferred, or 5 years of strongly related experience
Minimum 5 years of experience in customer service, with 3 years of supervisory experience
Excellent communication, leadership, and problem-solving skills
Ability to work in a fast-paced environment and adapt to changing priorities
Join Our Team:
At Avangrid, we're committed to creating a diverse and inclusive workplace that values the contributions of all employees. If you're a motivated and customer-focused individual who is passionate about leadership and team development, we encourage you to apply for this exciting opportunity. Apply Now and take the first step towards an rewarding career with our team!
Apply Now
We're seeking an exceptional Lead Supervisor to join our Customer Care team, where you'll oversee daily operations, lead a team of customer service representatives, and drive excellence in customer experience. As a key member of our team, you'll play a vital role in shaping our customer-focused culture and contributing to the success of our organization.
Key Responsibilities:
Supervise a team of customer service representatives to ensure timely and high-quality responses to customer inquiries and requests
Provide coaching, counseling, and performance feedback to team members to enhance their skills and performance
Respond to escalated customer complaints and resolve issues in a professional and courteous manner
Contribute to establishing a work environment that recognizes achievement, rewards high performance, and promotes opportunity
Perform supervisory stand-by duty as required, including weekends or emergency situations
What We Offer:
Competitive salary range: $92,185 - $115,232, dependent on experience and location
Remote work arrangement, with the option to work from our Kirkwood, NY office
Opportunities for professional growth and development in a dynamic and inclusive organization
A diverse and supportive team environment that values collaboration and innovation
Requirements:
BS/BA Degree preferred, or 5 years of strongly related experience
Minimum 5 years of experience in customer service, with 3 years of supervisory experience
Excellent communication, leadership, and problem-solving skills
Ability to work in a fast-paced environment and adapt to changing priorities
Join Our Team:
At Avangrid, we're committed to creating a diverse and inclusive workplace that values the contributions of all employees. If you're a motivated and customer-focused individual who is passionate about leadership and team development, we encourage you to apply for this exciting opportunity. Apply Now and take the first step towards an rewarding career with our team!
Apply Now