Lead Services Specialist 1 - Customer Service Management
Key Job Details:Location: RemoteCompensation: a competitive salaryPosition: Lead Services Specialist 1 - Customer Service ManagementStart Date: Immediate openings availableCompany: Workwarp  Job Description Summary
The Lead Field Support Representative (FSR) for MALS-16 MCAS Miramar San Diego, CA will provide leadership, technical direction, and assistance to the customer, user, and other GE field personnel in the operation, inspection, maintenance, and repair of assigned product lines. Provide on-site assessment of activities to anticipate problems, trends, and customer climate... change. Provide complete reporting of the engine programs, customer problems, failures, trends, and climate.
Job Description
Essential Responsibilities for I & OÂ level T64 support
 Provide technical assistance through on-site guidance and training in the proper operation, maintenance, and troubleshooting of engines and ground support equipment, including the use and proper interpretation of data and technical instructions
 Provide communication to the business regarding all engine involved activities / problems through complete, accurate, and timely reports
 Assist the customer in scheduling maintenance and workload to ensure assets are available to meet schedules
 Review, analyze, report, and make recommendations regarding reported engine malfunctions to ensure a continuous reduction of disruptions for customers
 Analyze and make recommendations regarding required maintenance to ensure alignment with customer requirements
 Review effectiveness of maintenance actions in order to identify training needs
 Maintain awareness of program and project changes
 Provide customer insight and training as necessary for future product line support
 Utilize data and analytics to influence positive outcomes for customers
 Communicate with all levels of customer personnel to ensure effective support of the product
 Support Military Field Service process improvements as required
 Function as a liaison between internal organizations and customer
 Is involved and leading discussions both vertically and horizontally across internal and external divisions (departments) regarding future potential needs, developments and consequences regarding engines, modules and piece parts
 Engages in complex long-term processes with customer and internal departments (divisions)
 Presents to top-leadership solutions for technical and logistical issues based on expertise, trending diagnostics data and collaboration with others
 Ability and willingness to travel as required
Qualifications/Requirements
 Bachelor's degree from an accredited university or college (or a high school diploma / GED with a minimum of 5 years of experience in an aviation field service, engineering, or maintenance position) + Minimum of 3 years of field maintenance, modification, and repair experience on the T-64 or similar propulsion system products
 Ability to possess or obtain a U.S. Security Clearance
 Must be a US Citizen
Desired Characteristics:
 BachelorÂs degree in engineering from an accredited university or college
 Strong oral and written communication skills
 Strong interpersonal and leadership skills
 Demonstrated analytical and quality improvement ability
 Demonstrated technical expertise in engine repair, troubleshooting, shop operations, and testing
 Demonstrated understanding of the financial / commercial impact of technical solutions
 Ability to make formal presentations to all levels of the organization, customers and peers
 Ability to work with all levels of maintenance, engineering, and management
 Demonstrated use of project management skills and metrics to achieve program goals
 Demonstrated ability to lead, mentor and influence customer and peers
This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
Additional Information
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
Phone Representative 9 (Remote),Hiregy, Anywhere ,via Hiregy,Job ID: 18975 - Phone Representative (Remote) Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
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The Lead Field Support Representative (FSR) for MALS-16 MCAS Miramar San Diego, CA will provide leadership, technical direction, and assistance to the customer, user, and other GE field personnel in the operation, inspection, maintenance, and repair of assigned product lines. Provide on-site assessment of activities to anticipate problems, trends, and customer climate... change. Provide complete reporting of the engine programs, customer problems, failures, trends, and climate.
Job Description
Essential Responsibilities for I & OÂ level T64 support
 Provide technical assistance through on-site guidance and training in the proper operation, maintenance, and troubleshooting of engines and ground support equipment, including the use and proper interpretation of data and technical instructions
 Provide communication to the business regarding all engine involved activities / problems through complete, accurate, and timely reports
 Assist the customer in scheduling maintenance and workload to ensure assets are available to meet schedules
 Review, analyze, report, and make recommendations regarding reported engine malfunctions to ensure a continuous reduction of disruptions for customers
 Analyze and make recommendations regarding required maintenance to ensure alignment with customer requirements
 Review effectiveness of maintenance actions in order to identify training needs
 Maintain awareness of program and project changes
 Provide customer insight and training as necessary for future product line support
 Utilize data and analytics to influence positive outcomes for customers
 Communicate with all levels of customer personnel to ensure effective support of the product
 Support Military Field Service process improvements as required
 Function as a liaison between internal organizations and customer
 Is involved and leading discussions both vertically and horizontally across internal and external divisions (departments) regarding future potential needs, developments and consequences regarding engines, modules and piece parts
 Engages in complex long-term processes with customer and internal departments (divisions)
 Presents to top-leadership solutions for technical and logistical issues based on expertise, trending diagnostics data and collaboration with others
 Ability and willingness to travel as required
Qualifications/Requirements
 Bachelor's degree from an accredited university or college (or a high school diploma / GED with a minimum of 5 years of experience in an aviation field service, engineering, or maintenance position) + Minimum of 3 years of field maintenance, modification, and repair experience on the T-64 or similar propulsion system products
 Ability to possess or obtain a U.S. Security Clearance
 Must be a US Citizen
Desired Characteristics:
 BachelorÂs degree in engineering from an accredited university or college
 Strong oral and written communication skills
 Strong interpersonal and leadership skills
 Demonstrated analytical and quality improvement ability
 Demonstrated technical expertise in engine repair, troubleshooting, shop operations, and testing
 Demonstrated understanding of the financial / commercial impact of technical solutions
 Ability to make formal presentations to all levels of the organization, customers and peers
 Ability to work with all levels of maintenance, engineering, and management
 Demonstrated use of project management skills and metrics to achieve program goals
 Demonstrated ability to lead, mentor and influence customer and peers
This role requires access to U.S. export-controlled information. If applicable, final offers will be contingent on ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government.
Additional Information
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: Yes
Phone Representative 9 (Remote),Hiregy, Anywhere ,via Hiregy,Job ID: 18975 - Phone Representative (Remote) Apply Job! Ready to Apply?If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now