Lead Scheduler (Remote – Select States Only)
Location: Remote – Only hiring in Vermont, Maine, New Hampshire, Colorado, New Jersey, Virginia, Louisiana, New York, North Carolina, Pennsylvania, and Ohio
Employment Type: Full-Time, Non-Exempt
Schedule: Monday to Friday, 8 AM – 5 PM (Rotating On-Call Evenings/Weekends)
Equipment Provided: Computer and headset (Reliable internet connection with backup required)
About Us:
At Hands at Home Care Services we believe in providing exceptional care to clients while supporting our caregivers with efficient, compassionate scheduling. As a Lead Scheduler, you will play a key role in ensuring that client needs are met, schedules are covered, and communication remains consistent and solution-focused. Our lead scheduler will manage at minimum, 2000 client hours weekly.
Why Join Us?
• Remote Work: Enjoy the flexibility of working from home in select states.
• Impactful Role: Make a difference by ensuring seamless care delivery for clients.
• Supportive Team: Collaborate with a dynamic team that values problem-solving and proactive communication.
• On-Call Compensation: Receive a monthly phone stipend for on-call responsibilities.
Key Responsibilities:
Scheduling & Coverage
• Create and maintain caregiver schedules in AxisCare, ensuring every shift is covered with minimal disruption.
• Proactively fill shifts using backup caregivers and alternate schedules to avoid cancellations.
• Match caregivers to clients based on care needs, client preferences, and consistency.
Care Plans & Documentation
• Review client care plans to remain knowledgeable about the client's needs.
• Monitor caregiver shift notes, ADL completion, and overall compliance.
• Report non-compliance issues to the Field Staff Manager and maintain accurate records.
Client & Staff Communication
• Serve as the primary contact for clients and caregivers, ensuring clear and compassionate communication about schedule changes.
• Follow up with clients to confirm satisfaction and address any concerns.
• Act as a caregiver advocate, ensuring their needs and concerns are addressed promptly.
• Receive and make phone calls, receive and send email and messages to staff and clients.
On-Call Responsibilities:
• Participate in a rotating on-call schedule, covering evenings and weekends.
• Respond to urgent scheduling issues, caregiver call-offs, and emergencies.
• Communicate effectively with clients and caregivers, documenting all after-hours incidents.
Continuous Improvement:
• Identify opportunities for scheduling efficiency and workflow optimization.
Qualifications:
• Education: High school diploma or equivalent required.
• Experience:
• 1+ years of scheduling, coordination, or administrative support, preferably in healthcare or home care.
• Experience using scheduling platforms like AxisCare is a plus.
• Skills:
• Excellent communication and customer service abilities.
• Strong time management and organizational skills.
• Ability to remain calm under pressure and resolve issues quickly.
• Proficiency in Google Workspace (Docs, Sheets, Calendar, Gmail).
• Understanding of HIPAA compliance and home care standards.
How to Apply:
If you’re a detail-oriented problem solver who thrives in a fast-paced, client-focused environment, we want to hear from you. Apply today and help us provide the best possible care experience for our clients and caregivers.
Apply Now
Employment Type: Full-Time, Non-Exempt
Schedule: Monday to Friday, 8 AM – 5 PM (Rotating On-Call Evenings/Weekends)
Equipment Provided: Computer and headset (Reliable internet connection with backup required)
About Us:
At Hands at Home Care Services we believe in providing exceptional care to clients while supporting our caregivers with efficient, compassionate scheduling. As a Lead Scheduler, you will play a key role in ensuring that client needs are met, schedules are covered, and communication remains consistent and solution-focused. Our lead scheduler will manage at minimum, 2000 client hours weekly.
Why Join Us?
• Remote Work: Enjoy the flexibility of working from home in select states.
• Impactful Role: Make a difference by ensuring seamless care delivery for clients.
• Supportive Team: Collaborate with a dynamic team that values problem-solving and proactive communication.
• On-Call Compensation: Receive a monthly phone stipend for on-call responsibilities.
Key Responsibilities:
Scheduling & Coverage
• Create and maintain caregiver schedules in AxisCare, ensuring every shift is covered with minimal disruption.
• Proactively fill shifts using backup caregivers and alternate schedules to avoid cancellations.
• Match caregivers to clients based on care needs, client preferences, and consistency.
Care Plans & Documentation
• Review client care plans to remain knowledgeable about the client's needs.
• Monitor caregiver shift notes, ADL completion, and overall compliance.
• Report non-compliance issues to the Field Staff Manager and maintain accurate records.
Client & Staff Communication
• Serve as the primary contact for clients and caregivers, ensuring clear and compassionate communication about schedule changes.
• Follow up with clients to confirm satisfaction and address any concerns.
• Act as a caregiver advocate, ensuring their needs and concerns are addressed promptly.
• Receive and make phone calls, receive and send email and messages to staff and clients.
On-Call Responsibilities:
• Participate in a rotating on-call schedule, covering evenings and weekends.
• Respond to urgent scheduling issues, caregiver call-offs, and emergencies.
• Communicate effectively with clients and caregivers, documenting all after-hours incidents.
Continuous Improvement:
• Identify opportunities for scheduling efficiency and workflow optimization.
Qualifications:
• Education: High school diploma or equivalent required.
• Experience:
• 1+ years of scheduling, coordination, or administrative support, preferably in healthcare or home care.
• Experience using scheduling platforms like AxisCare is a plus.
• Skills:
• Excellent communication and customer service abilities.
• Strong time management and organizational skills.
• Ability to remain calm under pressure and resolve issues quickly.
• Proficiency in Google Workspace (Docs, Sheets, Calendar, Gmail).
• Understanding of HIPAA compliance and home care standards.
How to Apply:
If you’re a detail-oriented problem solver who thrives in a fast-paced, client-focused environment, we want to hear from you. Apply today and help us provide the best possible care experience for our clients and caregivers.
Apply Now