Lead Salesforce Architect - Remote

Lead Salesforce Architect - Remote Apply now Job no: 504092 Work type: Full Time Regular Location: Remote Categories: Information Technology, Leadership, Featured We are seeking a strategic, multi-disciplinary Salesforce Architect with deep expertise in designing integrated, scalable, and customer-centric solutions across Salesforce Sales, Service, and Experience Clouds. This essential role supports our Delivery Support Agile Release Train (ART), focusing on delivering reliable, high-performing, and user-friendly experiences across the digital products that power our Workplace Solutions offerings. This position provides technical and architectural leadership for Salesforce systems that directly impact the day-to-day experience of our customers, users, and internal delivery teams. You will focus on building and evolving intuitive, secure, and resilient Salesforce platforms that enable proactive support, seamless interactions, and positive engagement across the customer journey. As a Lead Salesforce Architect within the Delivery Support ART, you will shape and advocate for architecture that emphasizes customer value, usability, and service quality. Your ability to simplify complexity, influence product and delivery direction, and collaborate across disciplines will be pivotal in driving forward Mutual of Omaha's commitment to exceptional customer and user experience. WHAT WE CAN OFFER YOU: • Estimated Salary: $160,000 - $185,000, plus annual bonus opportunity. • 401(k) plan with a 2% company contribution and 6% company match. • Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details. • Applicants for this position must not now, nor at any point in the future, require sponsorship for employment. WHAT YOU'LL DO: • Salesforce Architecture Leadership: Lead the design and implementation of end-to-end Salesforce solutions that power customer and user-facing systems. Ensure that architecture decisions prioritize ease of use, accessibility, responsiveness, and reliability, alongside maintainability and scalability. • User and Customer Experience Mapping & Design: Collaborate with business stakeholders and UX experts to map user and customer journeys within Salesforce. Translate insights into platform improvements and technical enhancements that drive engagement and satisfaction. • Platform & Integration Design: Shape Salesforce platforms and APIs that streamline the delivery support ecosystem-integrating tools and services that enable fast, consistent, and personalized interactions across customer touchpoints. • Innovation & Experience Optimization: Drive architectural innovation by identifying emerging Salesforce technologies and customer-experience-enhancing patterns. Lead experiments and proofs-of-concept focused on reducing friction, latency, and manual effort in user interactions. • Agile Delivery Enablement: Act as a key contributor within the Agile Release Train (ART), actively participating in PI planning, backlog refinement, and delivery ceremonies. Provide architecture guidance that empowers teams to deliver incrementally with customer satisfaction in focus. • Mentorship & Collaboration: Coach engineers, analysts, and product owners on customer-first architectural practices within Salesforce. Promote shared responsibility for customer outcomes and foster continuous improvement of service design. WHAT YOU'LL BRING: • 5+ years of enterprise architecture experience (Salesforce Sales, Service, Experience Clouds) with a focus on user experience and service quality. • Strong understanding of customer support, case management, and digital self-service platforms within Salesforce. • Demonstrated ability to map and design user and customer experiences, converting insights into technical architecture that improves service outcomes. • Experience with domain-driven design, event-based systems, and modern API development in Salesforce. Familiarity with operational metrics (e.g., response time, user satisfaction, first contact resolution). • Effective communicator, capable of aligning diverse teams around architecture and experience goals. Commitment to continuous learning, inclusion, and agile delivery culture. Understanding of the SAFe framework and ART collaboration patterns preferred. • You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do. • Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. PREFERRED: • Salesforce Architect or Consultant certifications. • Group Benefits or Insurance industry experience. • Knowledge of customer data platforms (CDPs), feedback mechanisms, and analytics tools. Familiarity with AWS, event streaming (Kafka), and integration platforms (MuleSoft). We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! If you have questions about your application or the hiring process, email our Talent Acquisition area at [email protected]. Please allow at least one week from time of applying if you are checking on the status. 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