**Lead Retail Customer Service Associate – Delivering Exceptional Customer Experiences at arenaflex**
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Lead Retail Customer Service Associate, you'll play a vital role in driving our mission forward by providing top-notch service to our customers, leading our team to success, and contributing to a positive and inclusive work environment.
**About arenaflex**
arenaflex is a leading provider of business services, including print, signs & graphics, and shipping. With a strong commitment to quality, innovation, and customer satisfaction, we strive to deliver market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
**Job Summary**
As a Lead Retail Customer Service Associate, you'll be responsible for delivering exceptional customer experiences, leading our team to success, and contributing to a positive and inclusive work environment. You'll work closely with our customers to understand their needs, provide solutions, and exceed their expectations. You'll also lead our team to achieve sales goals, provide training and coaching, and ensure that our customers receive the highest level of service.
**Key Responsibilities**
* Deliver exceptional customer experiences by providing friendly, polite, and expert service to all customers
* Manage production flow to ensure all production orders are done right and on time
* Take customer orders, give pricing information, perform consultative selling, and recommend arenaflex products and services
* Take lead responsibility for digital imaging, scheduling, and running black and white or color production on full-service orders, including finishing services and large job management
* Set up complex orders and perform multiple tasks at the same time
* Ensure quality during and after the production process
* Ensure communication among shifts
* Coordinate pick-up and delivery of customer orders
* May provide leadership to team members on an assigned shift
* Assist in the training of store team members
* Collate, sort, and organize customer orders
* Operate the Point of Sale terminal (POS), handle financial transactions, and make change
* Complete required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
* Follow instructions of supervisors and assist other team members in performing store functions
* Follow arenaflex standard operating procedures as well as adhere to legal, HR, safety, and security policies and procedures
* Secondary responsibility for coordination of all shipping-related services and activities, including:
+ Providing customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
+ Ensuring quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
+ Offering assistance to customers by suggesting appropriate shipping methods
+ Maintaining inventory of shipping supplies
+ Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
**Essential Functions**
* Ability to stand during entire shift, excluding meal and rest periods
* Ability to move and lift 55 pounds
* Ability, on a consistent basis, to bend/twist at the waist and knees
* Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
* Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
* Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
* Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
* Ability, on a consistent basis, to work with minimal supervision
* Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
**Preferred Qualifications**
* High school diploma or equivalent education
* 2+ years of specialized experience
* Excellent verbal and written communication skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Ability to lead and motivate a team to achieve sales goals and provide exceptional customer experiences
* Ability to provide training and coaching to team members
* Ability to maintain a positive and inclusive work environment
**Quality Driven Management**
At arenaflex, we're committed to delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. As a Lead Retail Customer Service Associate, you'll be expected to:
* Suggest areas for improvement in internal processes along with possible solutions
* Work with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
* Apply Quality concepts presented at training during daily activities
* Support arenaflex Quality initiatives
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including:
* Competitive hourly rate
* Opportunities for career growth and advancement
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional development and training
**Work Environment and Culture**
arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We strive to provide a workplace that is free from harassment and discrimination, and where all employees feel valued, respected, and empowered to succeed.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and leading a team to success, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application system. We look forward to hearing from you!
Apply Now
Apply Now
**About arenaflex**
arenaflex is a leading provider of business services, including print, signs & graphics, and shipping. With a strong commitment to quality, innovation, and customer satisfaction, we strive to deliver market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.
**Job Summary**
As a Lead Retail Customer Service Associate, you'll be responsible for delivering exceptional customer experiences, leading our team to success, and contributing to a positive and inclusive work environment. You'll work closely with our customers to understand their needs, provide solutions, and exceed their expectations. You'll also lead our team to achieve sales goals, provide training and coaching, and ensure that our customers receive the highest level of service.
**Key Responsibilities**
* Deliver exceptional customer experiences by providing friendly, polite, and expert service to all customers
* Manage production flow to ensure all production orders are done right and on time
* Take customer orders, give pricing information, perform consultative selling, and recommend arenaflex products and services
* Take lead responsibility for digital imaging, scheduling, and running black and white or color production on full-service orders, including finishing services and large job management
* Set up complex orders and perform multiple tasks at the same time
* Ensure quality during and after the production process
* Ensure communication among shifts
* Coordinate pick-up and delivery of customer orders
* May provide leadership to team members on an assigned shift
* Assist in the training of store team members
* Collate, sort, and organize customer orders
* Operate the Point of Sale terminal (POS), handle financial transactions, and make change
* Complete required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
* Follow instructions of supervisors and assist other team members in performing store functions
* Follow arenaflex standard operating procedures as well as adhere to legal, HR, safety, and security policies and procedures
* Secondary responsibility for coordination of all shipping-related services and activities, including:
+ Providing customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
+ Ensuring quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
+ Offering assistance to customers by suggesting appropriate shipping methods
+ Maintaining inventory of shipping supplies
+ Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
**Essential Functions**
* Ability to stand during entire shift, excluding meal and rest periods
* Ability to move and lift 55 pounds
* Ability, on a consistent basis, to bend/twist at the waist and knees
* Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
* Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
* Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
* Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
* Ability, on a consistent basis, to work with minimal supervision
* Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
**Preferred Qualifications**
* High school diploma or equivalent education
* 2+ years of specialized experience
* Excellent verbal and written communication skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Ability to lead and motivate a team to achieve sales goals and provide exceptional customer experiences
* Ability to provide training and coaching to team members
* Ability to maintain a positive and inclusive work environment
**Quality Driven Management**
At arenaflex, we're committed to delivering market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. As a Lead Retail Customer Service Associate, you'll be expected to:
* Suggest areas for improvement in internal processes along with possible solutions
* Work with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
* Apply Quality concepts presented at training during daily activities
* Support arenaflex Quality initiatives
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including:
* Competitive hourly rate
* Opportunities for career growth and advancement
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional development and training
**Work Environment and Culture**
arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We strive to provide a workplace that is free from harassment and discrimination, and where all employees feel valued, respected, and empowered to succeed.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and leading a team to success, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application system. We look forward to hearing from you!
Apply Now
Apply Now