**Lead Retail Customer Service Associate – Delivering Exceptional Customer Experiences at arenaflex**

As a key member of the arenaflex team, the Lead Retail Customer Service Associate plays a vital role in ensuring that customers receive exceptional service and support at our retail locations. This dynamic individual will be responsible for leading by example, providing expert guidance, and driving sales growth while maintaining a positive and productive work environment. **About arenaflex** arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. Our team of experts is dedicated to delivering exceptional customer experiences, and we're committed to helping our customers achieve their goals. With a strong focus on innovation, quality, and customer satisfaction, arenaflex is the go-to partner for businesses and individuals alike. **Job Summary** We're seeking a highly skilled and customer-focused Lead Retail Customer Service Associate to join our team. As a Lead Retail Customer Service Associate, you will be responsible for: * Providing expert guidance and support to customers, ensuring that they receive exceptional service and support * Managing production flow to ensure that all production orders are completed on time and to the highest quality standards * Taking customer orders, giving pricing information, and performing consultative selling to customers * Recommending FedEx Office products and services to customers * Tracking and logging all production jobs * Setting up complex orders and performing multiple tasks at the same time * Ensuring quality during and after the production process * Communicating among shifts and coordinating pick-up and delivery of customer orders * Providing leadership to team members on an assigned shift * Assisting in the training of store team members * Collating, sorting, and organizing customer orders * Operating the Point of Sale terminal (POS), handling financial transactions, and making change * Completing required financial paperwork and assisting with financial reporting * Following instructions of supervisors and assisting other team members in performing store functions * Following FedEx Office standard operating procedures and adhering to legal, HR, safety, and security policies and procedures **Key Responsibilities** * Provide exceptional customer service, ensuring that customers receive friendly, polite, and expert service * Manage production flow to ensure that all production orders are completed on time and to the highest quality standards * Take customer orders, give pricing information, and perform consultative selling to customers * Recommend FedEx Office products and services to customers * Track and log all production jobs * Set up complex orders and perform multiple tasks at the same time * Ensure quality during and after the production process * Communicate among shifts and coordinate pick-up and delivery of customer orders * Provide leadership to team members on an assigned shift * Assist in the training of store team members * Collate, sort, and organize customer orders * Operate the Point of Sale terminal (POS), handle financial transactions, and make change * Complete required financial paperwork and assist with financial reporting * Follow instructions of supervisors and assist other team members in performing store functions * Follow FedEx Office standard operating procedures and adhere to legal, HR, safety, and security policies and procedures **Essential Functions** * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability, on a consistent basis, to work with minimal supervision * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business **Preferred Qualifications** * High school diploma or equivalent education * 2+ years of specialized experience * Excellent verbal and written communication skills **Skills and Competencies** * Strong customer service skills, with the ability to provide exceptional service to customers * Excellent communication and interpersonal skills, with the ability to work effectively with customers, vendors, and team members * Strong problem-solving and analytical skills, with the ability to identify and resolve customer issues * Ability to work in a fast-paced environment, under substantial pressure * Strong attention to detail and organizational skills, with the ability to manage multiple tasks and priorities * Ability to work effectively in a team environment, with a strong focus on collaboration and communication * Strong leadership skills, with the ability to provide guidance and support to team members * Ability to adapt to changing priorities and deadlines, with a strong focus on flexibility and adaptability **Career Growth Opportunities and Learning Benefits** As a Lead Retail Customer Service Associate at arenaflex, you will have the opportunity to: * Develop your customer service and leadership skills, with the ability to provide exceptional service to customers and lead a team of team members * Gain experience in a fast-paced and dynamic environment, with the ability to adapt to changing priorities and deadlines * Develop your problem-solving and analytical skills, with the ability to identify and resolve customer issues * Participate in ongoing training and development programs, with the ability to enhance your skills and knowledge in areas such as customer service, leadership, and sales * Collaborate with a talented and dedicated team of professionals, with the ability to learn from and contribute to the team's success **Work Environment and Company Culture** arenaflex is committed to creating a positive and productive work environment, with a strong focus on customer satisfaction, teamwork, and innovation. As a Lead Retail Customer Service Associate, you will have the opportunity to work in a dynamic and fast-paced environment, with a strong focus on collaboration and communication. Our company culture is built on a foundation of respect, empathy, and open communication, with a strong focus on employee development and growth. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Hourly pay rate: $20.80 - $24.42 per hour * Opportunities for career growth and advancement * Ongoing training and development programs * Collaborative and dynamic work environment * Strong focus on customer satisfaction and employee development * Comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are committed to providing a fair and inclusive hiring process. Apply for this job