Lead Generalist
About Brighter Day Services
Brighter Day Services is a fast-growing Maryland-based field services company offering residential and commercial cleaning, landscaping, pressure washing, gutter cleaning, fence repair, snow removal, and more. We operate under Robinson & Co., LLC and serve clients across four Maryland regions. We're scaling fast and looking for hungry, self-motivated professionals to join our remote operations team.
The Role
As a Lead Generalist, you are the operational backbone of your assigned regions. You'll manage inbound leads, coordinate service fulfillment, support client relationships, and ensure every job is handled from booking to completion — all from your phone or computer. This is a performance-based opportunity where your income grows with your output and the revenue you help drive.
What You'll Do
Manage inbound leads and client inquiries across your assigned regions within 5–10 minutes of receipt
Coordinate job assignments, scheduling, and service fulfillment using BookingKoala and our CRM
Serve as the primary point of contact for clients in your regions — handling questions, updates, and escalations professionally
Support the closing and onboarding of new residential and commercial service accounts
Upsell and cross-sell additional services during client interactions
Log all lead activity, job details, and client communications accurately in our CRM
Monitor job progress and ensure field technicians are dispatched, on time, and performing to standard
Escalate unresolved issues to the Lead Generalist Supervisor as needed
Select your own shift blocks through our scheduling app — work when you want, as much as you want
How You Get Paid
This is a commission-based role with a tiered structure designed to reward volume and performance:
Residential commissions: 10%–14% based on job value
Commercial commissions: 8%–14% based on job value
Weekly volume bonuses: $25–$100 depending on jobs completed
Recurring contract bonus: $50 per new contract + $25/month while it stays active + $75 renewal bonus
Performance accelerator: Hit $5,000+ in weekly regional revenue and earn +2% on ALL jobs that week
Milestone bonuses: Up to $500 for hitting cumulative revenue and contract targets
Optional weekend boost: Pick up Friday/Saturday shifts for +1–2% commission on all jobs closed
What We're Looking For
Self-motivated individuals who thrive without micromanagement
Strong communication skills — you'll be coordinating with clients and field technicians daily
Organized and detail-oriented — CRM logging and job tracking are non-negotiable
Comfortable managing multiple jobs and clients simultaneously across two regions
Able to learn and follow company workflows, scripts, and pricing guidelines
Reliable internet connection and a quiet workspace
Prior experience in sales, customer service, operations, call centers, or field services is a plus — but not required, we train you
You do NOT need:
A degree
Prior industry experience
A set schedule
You DO need:
Hunger
Discipline
The ability to stay organized and keep clients and field techs moving
What You Get
Unlimited earning potential — no cap on commissions or bonuses
Total schedule flexibility — choose your own shift blocks (morning, midday, afternoon)
Full training & onboarding — Day-1 go-live training, workflows, pricing guides, and ongoing coaching
Growth path — top performers are first in line for Lead Generalist Supervisor roles with override commissions and leadership bonuses
Real support — dedicated supervisors, weekly huddles, and performance dashboards so you always know where you stand
Work Structure
This is a 1099 independent contractor position — not W-2 employment
No guaranteed hours or base pay
You choose when and how much you work
Multiple shifts block available daily (8:30 AM–4:30 PM windows)
All work is remote (subject to change in the future)
Apply To This Job
Brighter Day Services is a fast-growing Maryland-based field services company offering residential and commercial cleaning, landscaping, pressure washing, gutter cleaning, fence repair, snow removal, and more. We operate under Robinson & Co., LLC and serve clients across four Maryland regions. We're scaling fast and looking for hungry, self-motivated professionals to join our remote operations team.
The Role
As a Lead Generalist, you are the operational backbone of your assigned regions. You'll manage inbound leads, coordinate service fulfillment, support client relationships, and ensure every job is handled from booking to completion — all from your phone or computer. This is a performance-based opportunity where your income grows with your output and the revenue you help drive.
What You'll Do
Manage inbound leads and client inquiries across your assigned regions within 5–10 minutes of receipt
Coordinate job assignments, scheduling, and service fulfillment using BookingKoala and our CRM
Serve as the primary point of contact for clients in your regions — handling questions, updates, and escalations professionally
Support the closing and onboarding of new residential and commercial service accounts
Upsell and cross-sell additional services during client interactions
Log all lead activity, job details, and client communications accurately in our CRM
Monitor job progress and ensure field technicians are dispatched, on time, and performing to standard
Escalate unresolved issues to the Lead Generalist Supervisor as needed
Select your own shift blocks through our scheduling app — work when you want, as much as you want
How You Get Paid
This is a commission-based role with a tiered structure designed to reward volume and performance:
Residential commissions: 10%–14% based on job value
Commercial commissions: 8%–14% based on job value
Weekly volume bonuses: $25–$100 depending on jobs completed
Recurring contract bonus: $50 per new contract + $25/month while it stays active + $75 renewal bonus
Performance accelerator: Hit $5,000+ in weekly regional revenue and earn +2% on ALL jobs that week
Milestone bonuses: Up to $500 for hitting cumulative revenue and contract targets
Optional weekend boost: Pick up Friday/Saturday shifts for +1–2% commission on all jobs closed
What We're Looking For
Self-motivated individuals who thrive without micromanagement
Strong communication skills — you'll be coordinating with clients and field technicians daily
Organized and detail-oriented — CRM logging and job tracking are non-negotiable
Comfortable managing multiple jobs and clients simultaneously across two regions
Able to learn and follow company workflows, scripts, and pricing guidelines
Reliable internet connection and a quiet workspace
Prior experience in sales, customer service, operations, call centers, or field services is a plus — but not required, we train you
You do NOT need:
A degree
Prior industry experience
A set schedule
You DO need:
Hunger
Discipline
The ability to stay organized and keep clients and field techs moving
What You Get
Unlimited earning potential — no cap on commissions or bonuses
Total schedule flexibility — choose your own shift blocks (morning, midday, afternoon)
Full training & onboarding — Day-1 go-live training, workflows, pricing guides, and ongoing coaching
Growth path — top performers are first in line for Lead Generalist Supervisor roles with override commissions and leadership bonuses
Real support — dedicated supervisors, weekly huddles, and performance dashboards so you always know where you stand
Work Structure
This is a 1099 independent contractor position — not W-2 employment
No guaranteed hours or base pay
You choose when and how much you work
Multiple shifts block available daily (8:30 AM–4:30 PM windows)
All work is remote (subject to change in the future)
Apply To This Job