Lead Experience Designer Shopping Journey
About the position
Responsibilities
• Leading cross-disciplinary teams in complex design programs to design seamless and unified end-to-end experiences for users.
• Mapping out user needs, desires, and business opportunities.
• Leveraging research, data, and best practices to explore concepts and co-create experiences with business partners.
• Crafting intricate journey maps, service blueprints, and user experience designs that provide clear insights and actionable recommendations.
• Conducting regular workshops with designers and stakeholders to gather insights and validate journey maps.
• Planning and facilitating team activities to identify design problems and opportunities within project briefs.
• Judging solution quality and context appropriateness, making recommendations for improvement.
• Providing directional input to the team and evolving the design system through discussions about updates and tradeoffs.
• Facilitating divergent and convergent group work and establishing best practices in shared design tools and software.
• Guiding exploration, refinement, and documentation to ensure comprehensiveness.
Requirements
• Six or more years of relevant experience in design or related fields.
• Experience mapping digital journeys and/or shopping flow experience with a portfolio that includes examples.
• Experience facilitating regular workshops with designers and stakeholders.
• Proficiency in Figma and using UI libraries/structures.
Nice-to-haves
• Ability to champion Design Thinking philosophy throughout the business.
• Ability to capture and visualize complex journey nuances and iterate on existing designs.
• Experience working with and contributing to a design system.
• Hands-on expertise in use case development, storyboarding, mock-ups, and interactive prototypes using Figma.
• Strong thought partnering skills and the ability to advocate for user needs while listening to stakeholders.
• Proficiency in digital tools designed for journey mapping and design.
• Experience using UX design best practices and understanding mobile-first and responsive design.
• Solid grasp of user-centered design (UCD) and conducting user research and testing.
Benefits
• Flexible work environment with a hybrid model including work from home and office days.
• Opportunities for professional development and growth within the company.
Apply Now
Apply Now
Responsibilities
• Leading cross-disciplinary teams in complex design programs to design seamless and unified end-to-end experiences for users.
• Mapping out user needs, desires, and business opportunities.
• Leveraging research, data, and best practices to explore concepts and co-create experiences with business partners.
• Crafting intricate journey maps, service blueprints, and user experience designs that provide clear insights and actionable recommendations.
• Conducting regular workshops with designers and stakeholders to gather insights and validate journey maps.
• Planning and facilitating team activities to identify design problems and opportunities within project briefs.
• Judging solution quality and context appropriateness, making recommendations for improvement.
• Providing directional input to the team and evolving the design system through discussions about updates and tradeoffs.
• Facilitating divergent and convergent group work and establishing best practices in shared design tools and software.
• Guiding exploration, refinement, and documentation to ensure comprehensiveness.
Requirements
• Six or more years of relevant experience in design or related fields.
• Experience mapping digital journeys and/or shopping flow experience with a portfolio that includes examples.
• Experience facilitating regular workshops with designers and stakeholders.
• Proficiency in Figma and using UI libraries/structures.
Nice-to-haves
• Ability to champion Design Thinking philosophy throughout the business.
• Ability to capture and visualize complex journey nuances and iterate on existing designs.
• Experience working with and contributing to a design system.
• Hands-on expertise in use case development, storyboarding, mock-ups, and interactive prototypes using Figma.
• Strong thought partnering skills and the ability to advocate for user needs while listening to stakeholders.
• Proficiency in digital tools designed for journey mapping and design.
• Experience using UX design best practices and understanding mobile-first and responsive design.
• Solid grasp of user-centered design (UCD) and conducting user research and testing.
Benefits
• Flexible work environment with a hybrid model including work from home and office days.
• Opportunities for professional development and growth within the company.
Apply Now
Apply Now