Lead Experience Designer Shopping Journey
About the position
The Lead Experience Designer for the Shopping Journey at Verizon is responsible for leading cross-disciplinary teams to design seamless and unified end-to-end experiences for users. This role focuses on creating and improving digitally-led experiences, ensuring that the shopping experience is reliable, simple, and exceptional. The designer will leverage research, data, and best practices to co-create experiences that meet user needs and business goals.
Responsibilities
Ā Leading cross-disciplinary teams in complex design programs to design seamless and unified end-to-end experiences for users.
,
Ā Mapping out user needs, desires, and business opportunities.
,
Ā Leveraging research, data, and best practices to explore concepts and co-create experiences with partners across the business.
,
Ā Crafting intricate journey maps, service blueprints, and user experience designs that offer clear insights and actionable recommendations.
,
Ā Conducting regular workshops with designers and stakeholders to gather insights and validate journey maps.
,
Ā Planning and facilitating team activities to identify design problems and opportunities within project briefs.
,
Ā Judging solution quality and context appropriateness, making recommendations for improvement.
,
Ā Providing directional input to the team and evolving the design system through discussions and feedback opportunities.
,
Ā Establishing best practices in shared tools and software for design.
Requirements
Ā Six or more years of relevant experience in UX design or related fields.
,
Ā Experience mapping digital journeys and/or shopping flow experience with a portfolio that includes examples.
,
Ā Experience facilitating regular workshops with designers and stakeholders.
,
Ā Proficiency in Figma and using UI libraries/structures.
Nice-to-haves
Ā Ability to champion Design Thinking philosophy throughout the business.
,
Ā Ability to capture and visualize complex journey nuances and iterate on existing designs.
,
Ā Experience working with and contributing to a design system.
,
Ā Hands-on expertise in use case development, storyboarding, mock-ups, and interactive prototypes using Figma.
,
Ā Strong thought partnering skills and the ability to advocate for user needs.
,
Ā Proficiency in digital tools designed for journey mapping and design.
,
Ā Experience using UX design best practices and understanding mobile-first and responsive design.
,
Ā Solid grasp of user-centered design, user research, user testing, and usability concerns.
Benefits
Ā Health insurance
,
Ā 401(k)
,
Ā Tuition reimbursement
,
Ā Paid time off
,
Ā Adoption assistance
,
Ā Parental leave
Apply Now
The Lead Experience Designer for the Shopping Journey at Verizon is responsible for leading cross-disciplinary teams to design seamless and unified end-to-end experiences for users. This role focuses on creating and improving digitally-led experiences, ensuring that the shopping experience is reliable, simple, and exceptional. The designer will leverage research, data, and best practices to co-create experiences that meet user needs and business goals.
Responsibilities
Ā Leading cross-disciplinary teams in complex design programs to design seamless and unified end-to-end experiences for users.
,
Ā Mapping out user needs, desires, and business opportunities.
,
Ā Leveraging research, data, and best practices to explore concepts and co-create experiences with partners across the business.
,
Ā Crafting intricate journey maps, service blueprints, and user experience designs that offer clear insights and actionable recommendations.
,
Ā Conducting regular workshops with designers and stakeholders to gather insights and validate journey maps.
,
Ā Planning and facilitating team activities to identify design problems and opportunities within project briefs.
,
Ā Judging solution quality and context appropriateness, making recommendations for improvement.
,
Ā Providing directional input to the team and evolving the design system through discussions and feedback opportunities.
,
Ā Establishing best practices in shared tools and software for design.
Requirements
Ā Six or more years of relevant experience in UX design or related fields.
,
Ā Experience mapping digital journeys and/or shopping flow experience with a portfolio that includes examples.
,
Ā Experience facilitating regular workshops with designers and stakeholders.
,
Ā Proficiency in Figma and using UI libraries/structures.
Nice-to-haves
Ā Ability to champion Design Thinking philosophy throughout the business.
,
Ā Ability to capture and visualize complex journey nuances and iterate on existing designs.
,
Ā Experience working with and contributing to a design system.
,
Ā Hands-on expertise in use case development, storyboarding, mock-ups, and interactive prototypes using Figma.
,
Ā Strong thought partnering skills and the ability to advocate for user needs.
,
Ā Proficiency in digital tools designed for journey mapping and design.
,
Ā Experience using UX design best practices and understanding mobile-first and responsive design.
,
Ā Solid grasp of user-centered design, user research, user testing, and usability concerns.
Benefits
Ā Health insurance
,
Ā 401(k)
,
Ā Tuition reimbursement
,
Ā Paid time off
,
Ā Adoption assistance
,
Ā Parental leave
Apply Now