Lead Customer Success Manager
Employer Industry: AI-Powered Social Media Solutions
Why Consider this Job Opportunity:
- Competitive market rate compensation with 4+ weeks paid time off
- Opportunity for career advancement into senior leadership roles based on performance
- Work with global brands at the forefront of digital engagement
- Flexible, fully remote role allowing for collaboration with a talented global team
- Chance to lead strategic initiatives that impact the company's AI-first approach
What to Expect (Job Responsibilities):
- Manage and coach a pod of Customer Success Managers (CSMs), holding bi-weekly 1:1s and joining client conversations
- Own a portfolio of enterprise accounts, co-leading renewals and upsells across the pod
- Ensure client KPIs are documented, tracked, and consistently followed up on using Hubspot
- Build strong executive relationships and act as the senior escalation point for your pod
- Provide accurate forecasts for renewals and expansions while keeping leadership informed of risks and opportunities
What is Required (Qualifications):
- 6+ years in Customer Success, Account Management, or related client-facing roles, including at least 1-2 years in a leadership or mentoring capacity
- Proven ability to manage both people and enterprise client relationships simultaneously
- Track record of driving retention, expansion, and measurable client impact
- Strong coaching, feedback, and people development skills
- Commercial acumen with the ability to forecast and influence renewals
How to Stand Out (Preferred Qualifications):
- Process-driven with the ability to enforce consistency while fostering innovation
- Comfortable working across time zones and collaborating with global teams
#AI #CustomerSuccess #RemoteWork #CareerGrowth #LeadershipOpportunity
Apply Now
Apply Now
Why Consider this Job Opportunity:
- Competitive market rate compensation with 4+ weeks paid time off
- Opportunity for career advancement into senior leadership roles based on performance
- Work with global brands at the forefront of digital engagement
- Flexible, fully remote role allowing for collaboration with a talented global team
- Chance to lead strategic initiatives that impact the company's AI-first approach
What to Expect (Job Responsibilities):
- Manage and coach a pod of Customer Success Managers (CSMs), holding bi-weekly 1:1s and joining client conversations
- Own a portfolio of enterprise accounts, co-leading renewals and upsells across the pod
- Ensure client KPIs are documented, tracked, and consistently followed up on using Hubspot
- Build strong executive relationships and act as the senior escalation point for your pod
- Provide accurate forecasts for renewals and expansions while keeping leadership informed of risks and opportunities
What is Required (Qualifications):
- 6+ years in Customer Success, Account Management, or related client-facing roles, including at least 1-2 years in a leadership or mentoring capacity
- Proven ability to manage both people and enterprise client relationships simultaneously
- Track record of driving retention, expansion, and measurable client impact
- Strong coaching, feedback, and people development skills
- Commercial acumen with the ability to forecast and influence renewals
How to Stand Out (Preferred Qualifications):
- Process-driven with the ability to enforce consistency while fostering innovation
- Comfortable working across time zones and collaborating with global teams
#AI #CustomerSuccess #RemoteWork #CareerGrowth #LeadershipOpportunity
Apply Now
Apply Now