Launch Success Manager (US)
Role Details
Location: US
Work Arrangement: Remote
Type of Support: Omnichannel
Contract Duration: Full-Time, Permanent
Training Schedule: Open to shifting schedules (subject to business requirements).
Work Schedule: Open to shifting schedules (subject to business requirements)
Expected Start Date: Immediately
About Us
Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.
More than that, Crescendo is about people. We donât just connect talent with opportunityâwe create a place where careers grow, ideas thrive, and people are empowered to make an impact.
Join us at Crescendo, and letâs build the future of customer experience together.
The Role
The Launch Success Manager is responsible for executing deployment projects and ensuring a smooth onboarding experience for partners. This role does not involve managing people. Instead, it serves as a key point of contact during the launch phase, proactively driving communication, coordinating cross-functional tasks, and supporting documentation and planning effort
What Youâll Do:
⢠Manage day-to-day deployment tasks for new partner onboarding using a structured playbook
⢠Coordinate with internal stakeholders (AI Deployment Engineering, Project Management, Ops, TA) to track progress and align on key milestones
⢠Lead or participate in partner calls to provide updates and manage expectations
⢠Maintain documentation and project tracking dashboards for each launch
⢠Identify issues early and escalate as necessary to keep launches on track
What We Expect From You:
⢠A minimum of 2â4 years of experience currently atleast a team manager level or as a project manager
⢠Excellent communication and organizational skills
⢠Experience working with cross-functional teams
⢠Familiarity with CRM, project management, and/or workflow tools
What Youâll Get In Return:
⢠Hybrid working arrangements
⢠Competitive base salary
⢠Comprehensive benefits package including medical, dental, and vision options
⢠Access to free posture-based fitness workouts from home
⢠Training and professional development opportunities
⢠Be part of a people-first, values-driven organization
⢠Work with innovative global partners and diverse teams
Company Culture Is At Our Core
Core values give our work intention and our culture its edge. Theyâre the standards we hold for ourselves, our partners, and each other.
⢠Care for others: Empathy is a key driver. When people thrive, so does the mission
⢠Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward
⢠Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel whatâs next
⢠Take ownership: Bold choices with integrity at the coreâthatâs how impact lasts
⢠Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning
Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].
PRIVACY NOTICE
Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about Crescendoâs privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.
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Location: US
Work Arrangement: Remote
Type of Support: Omnichannel
Contract Duration: Full-Time, Permanent
Training Schedule: Open to shifting schedules (subject to business requirements).
Work Schedule: Open to shifting schedules (subject to business requirements)
Expected Start Date: Immediately
About Us
Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.
More than that, Crescendo is about people. We donât just connect talent with opportunityâwe create a place where careers grow, ideas thrive, and people are empowered to make an impact.
Join us at Crescendo, and letâs build the future of customer experience together.
The Role
The Launch Success Manager is responsible for executing deployment projects and ensuring a smooth onboarding experience for partners. This role does not involve managing people. Instead, it serves as a key point of contact during the launch phase, proactively driving communication, coordinating cross-functional tasks, and supporting documentation and planning effort
What Youâll Do:
⢠Manage day-to-day deployment tasks for new partner onboarding using a structured playbook
⢠Coordinate with internal stakeholders (AI Deployment Engineering, Project Management, Ops, TA) to track progress and align on key milestones
⢠Lead or participate in partner calls to provide updates and manage expectations
⢠Maintain documentation and project tracking dashboards for each launch
⢠Identify issues early and escalate as necessary to keep launches on track
What We Expect From You:
⢠A minimum of 2â4 years of experience currently atleast a team manager level or as a project manager
⢠Excellent communication and organizational skills
⢠Experience working with cross-functional teams
⢠Familiarity with CRM, project management, and/or workflow tools
What Youâll Get In Return:
⢠Hybrid working arrangements
⢠Competitive base salary
⢠Comprehensive benefits package including medical, dental, and vision options
⢠Access to free posture-based fitness workouts from home
⢠Training and professional development opportunities
⢠Be part of a people-first, values-driven organization
⢠Work with innovative global partners and diverse teams
Company Culture Is At Our Core
Core values give our work intention and our culture its edge. Theyâre the standards we hold for ourselves, our partners, and each other.
⢠Care for others: Empathy is a key driver. When people thrive, so does the mission
⢠Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward
⢠Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel whatâs next
⢠Take ownership: Bold choices with integrity at the coreâthatâs how impact lasts
⢠Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning
Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].
PRIVACY NOTICE
Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about Crescendoâs privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.
Powered by JazzHR
kghH177mDQ
Apply tot his job
Apply To this Job