L3 Support Engineer
This is a remote position. SUMMARYThe Level 3 Support Engineer is a critical role within the company, serving as the last line of support for technical issues escalated by end-users and internal teams. This fast-paced position requires advanced troubleshooting skills, technical expertise, and a proactive approach to ensure seamless operations for our clients. JOB RESPONSIBILITIESIncident Management:
Diagnose and remediate alerts from monitoring platforms.
Troubleshoot and resolve hardware, software, and network issues.
Respond to and resolve emergency outages per client-specific escalation plans.
System and Security Maintenance:
Implement security patches and updates provided by the company security team.
Conduct system updates, such as Server OS and firmware upgrades.
Review and remediate security vulnerabilities.
Deployment and Configuration:
Support remote deployment tasks, including application installations and system configurations.
Assist with after-hours changes, ensuring minimal client disruption.
Virtualization and Networking:
Troubleshoot and maintain VMware environments.
Configure and manage VPNs, DNS, DHCP, firewalls, and routing rules.
Documentation and Communication:
Document issue resolutions and processes in the company ticketing system.
Develop technical documentation for client-specific systems and tools.
Effectively communicate complex technical concepts to non-technical audiences.
Continuous Improvement:
Recommend process improvements to enhance support efficiency.
QUALIFICATIONSTechnical Expertise:
Strong knowledge of Microsoft Server, Active Directory, and related services.
Experience with VMware hypervisors.
Proficiency in Microsoft 365 and Entra.
Familiarity with security vulnerability assessments and remediation.
Soft Skills:
Exceptional problem-solving and time-management abilities.
Strong written and verbal communication skills.
Ability to maintain professionalism under pressure.
Operates effectively in a team setting with minimal supervision.
JOB REQUIREMENTS
Should be willing to accept a long-term work-from-home arrangement.
Should be amenable to a permanent night shift schedule.
Benefits
Full Philippine Statutory Benefits
13th month Pay
De Minimis Allowance
Night shift differential pay
PTO
Health insurance
Life insurance - (maximum of PHP 3M coverage)
Equipment
Apply Now
Diagnose and remediate alerts from monitoring platforms.
Troubleshoot and resolve hardware, software, and network issues.
Respond to and resolve emergency outages per client-specific escalation plans.
System and Security Maintenance:
Implement security patches and updates provided by the company security team.
Conduct system updates, such as Server OS and firmware upgrades.
Review and remediate security vulnerabilities.
Deployment and Configuration:
Support remote deployment tasks, including application installations and system configurations.
Assist with after-hours changes, ensuring minimal client disruption.
Virtualization and Networking:
Troubleshoot and maintain VMware environments.
Configure and manage VPNs, DNS, DHCP, firewalls, and routing rules.
Documentation and Communication:
Document issue resolutions and processes in the company ticketing system.
Develop technical documentation for client-specific systems and tools.
Effectively communicate complex technical concepts to non-technical audiences.
Continuous Improvement:
Recommend process improvements to enhance support efficiency.
QUALIFICATIONSTechnical Expertise:
Strong knowledge of Microsoft Server, Active Directory, and related services.
Experience with VMware hypervisors.
Proficiency in Microsoft 365 and Entra.
Familiarity with security vulnerability assessments and remediation.
Soft Skills:
Exceptional problem-solving and time-management abilities.
Strong written and verbal communication skills.
Ability to maintain professionalism under pressure.
Operates effectively in a team setting with minimal supervision.
JOB REQUIREMENTS
Should be willing to accept a long-term work-from-home arrangement.
Should be amenable to a permanent night shift schedule.
Benefits
Full Philippine Statutory Benefits
13th month Pay
De Minimis Allowance
Night shift differential pay
PTO
Health insurance
Life insurance - (maximum of PHP 3M coverage)
Equipment
Apply Now