L2 Onsite Support Technician
The L2 Onsite Support Engineer is responsible for providing second-level technical support for hardware, software, and network-related issues. This role involves troubleshooting, incident resolution, and ensuring minimal disruption to end-user operations. Key Responsibilities: Provide onsite Level 2 technical support for desktops, laptops, printers, and other IT equipment Diagnose and resolve hardware and software issues escalated from L1 support Install, configure, and maintain operating systems and standard applications Manage user accounts, permissions, and access in accordance with company policies Support network connectivity issues (LAN/Wi-Fi, VPN, etc.) Coordinate with third-party vendors for hardware repairs and replacements Maintain accurate documentation of incidents, solutions, and asset inventory Ensure timely resolution of service tickets within agreed SLAs Assist in system upgrades, rollouts, and IT projects as needed Requirements 2 to 4 years of experience A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop / Laptop, HP Desktop/Laptop / Printer, Lenovo Desktop / Laptop, Lexmark Printer, IBM Printer, Server + Proven experience in L2 or similar IT support role Strong knowledge of Windows OS, Microsoft Office, and common enterprise applications Basic networking knowledge (TCP/IP, DNS, DHCP) Strong communication and customer service skills Can communicate in English Good troubleshooting and problem-solving skills Benefits Why Join Excis? Be part of a collaborative and innovative global team driving industry-leading IT solutions. Work remotely from anywhere with reliable internet access. Professional growth and continuous learning opportunities. Competitive compensation (commensurate with experience and local market rates). Meaningful career advancement and the chance to contribute to the success of a global leader in IT services.