Key Account Manager (experience with Direct Acquiring)

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140 countries and over25 industries. Offering multicurrency IBANs, merchant solutions, and mass payment options, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for local and international payments. Position Overview We are seeking an experienced Key Account Manager with a solid background in fintech. In this role, you will manage and nurture relationships with key clients, ensuring their needs are met while driving revenue growth. Regular tasks Provide and support the client with the full onboarding cycle to ensure a smooth and successful start to our collaboration Develop and implement strategic account plans to achieve revenue targets and strengthen relationships with key enterprise clients Proactively identify and pursue upsell and cross-sell opportunities within existing accounts Conduct regular business reviews with clients to understand their evolving needs and ensure PayDo’s solutions align with their objectives Negotiate and close complex B2B deals with senior decision-makers at enterprise clients Foster and maintain strong client relationships built on trust, transparency, and mutual respect Monitor key performance indicators (KPIs) and metrics to track account growth, satisfaction levels, and potential risks Collaborate with cross-functional teams, including sales, marketing, and customer success, to ensure a seamless client experience Keep the AM reporting up to date Skills & Requirements Minimum of 2 years of experience as a Key Account Management (B2B)/ Legal Consulting (Fintech) or Payment Management (iGaming, Crypto, Forex, and E-commerce industries) with the same scope of responsibilities Basic Knowledge of Fintech Experience in onboarding clients for the “direct acquiring” product Proactive approach Good communication and self-management skills, result-oriented Upper-Intermediate/ Advanced level of English proficiency, Fluency in Ukrainian/ Russian As a plus Compliance certifications, Legal background We work in a result-driven culture. You will fit in if you: Own your work with no excuses. Take initiative and act before being told. Deliver results that make a real impact. Solve problems quickly with practical solutions. What we offer: Annual Learning & Development Budget – invest in your growth with dedicated funds for courses, training, and certifications. Regular Performance Reviews Based on KPIs – for your professional growth. Transparent career growth – with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance. Innovation Financial Rewards – share your ideas through our PayDo Ideas Hub and earn extra bonuses. Paid Vacation – with the flexibility to transfer unused days to the next year or receive compensation. Paid Sick Leave – available to cover medical needs and emergencies. Public Holidays tailored to your country’s calendar. Flexible Payout Options – PE accounts or popular e-wallets. Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!