Key Account Manager

Didomi helps organizations implement great Privacy User Experiences that respect choices and give people control over their data.Our Global Privacy UX Solutions are designed to solve today's data privacy challenges, such as multi-regulation consent management, privacy governance, and the need to provide self-service user privacy journeys, supercharged by flexible integrations, high-grade security standards, and premium support services. We recently acquire Adding well in order to help our client with privacy-preserving data collection and sharing through server-side.Thousands of companies work with Didomi to collect billions of consent and preference data points, monitor vendor and tracker activity, reduce compliance risk, and engage their users with highly personalized, privacy-first experiences that build trust and loyalty.With more than 2 000 customers, our KAM team is responsible for the largest customers. We are seeking a dynamic and experienced Key Account Manager to join our team. The ideal candidate will be responsible for managing a portfolio of strategic client accounts, ensuring account renewal, and driving upsell and cross-sell opportunities. You will report to Key account manager team lead. Responsibilities: Be responsible for a portfolio of key clients and develop a long term strategy Ensure key customers growth, adoption, satisfaction and retention partnering with a Customer success managerEvangelization of Didomi offers, generate new qualified opportunities through use cases and strategic recommandations.Handle all contractual relationship : discovery, demonstration of the platform, commercial proposal elaboration, financial negotiation and legal negotiation, closingIncrease the revenue of our current Enterprise customers through upselling and cross sellingExpansion : map all the accounts within your portfolio and develop new business opportunities within the subsidiaries globallyDevelop and maintain strong, long-lasting client relationships with our customer’s key decision makers and identify new C-levels championsWork closely with other departments to ensure client satisfaction and alignment with their goals (product feedback, success stories and testimony)Monitor and analyze account performance, forecast and provide precise revenur estimation. Preferred skills & experience: A minimum of 3 years of experience in a similar role, with at least 2 years in the SaaS industry.Proven ability to manage and grow key accounts.Excellent client relationship management skills.Strong written and verbal communication skills.Experience with CRM tools, preferably Salesforce.Entrepreneurial mindset with a strong commercial orientation and autonomy.Proficiency in both English and French. Tools you’ll work with on a regular basis: CRM software, particularly Salesforce.Communication and collaboration tools like Notion. Recruitment process:
HR Screening: A conversation with our Senior Talent Acquisition Manager to assess fit and experience.
First Interview:In-depth discussion with our Key Account Management Team Lead.
Second Interview with Didomi’s CRO:Focus on long-term vision, alignment with Didomi’s mission, and company-building mindset
Task Assignment:A practical task or case study relevant to the role to be prepared and presented.Final Interview with Didomi's CEO
Offer: Presentation of the job offer to the selected candidate. Additional Information Applicants who contact employees directly regarding their application will not receive a response. Please submit your application through the designated application form.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.The information collected from your application is subject to data processing on the basis of the performance of pre-contractual measures. The processing is intended for the management of applications for positions at Didomi. The fields marked with an asterisk are mandatory. Failure to complete them will result in your application being impossible to process.The recipients of the data are Didomi’s Human Resources team and other people in the company who are involved in the recruitment process, as well as their service providers. The data provided will be kept on our records for a period of two years, beginning from the last contact Didomi has with the candidate. In accordance with the applicable legislation you have the right to access, rectification, deletion, opposition. In case of disputes, you have the right to refer to the Commission National de l'Informatique et des Libertés. You can exercise your rights by contacting the data controller at the following address [email protected]

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