**Junior Technical Support Specialist (24/7 Live-Chat Team) at blithequark**
Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark's 24/7 live-chat team as a Junior Technical Support Specialist! **About blithequark** blithequark is a leading innovator in mobile and online banking technology, dedicated to empowering individuals and businesses to achieve their financial goals. Our cutting-edge solutions have revolutionized the way people interact with their finances, and we're committed to continuing this momentum. As a member of our team, you'll be part of a collaborative, supportive environment that fosters growth, innovation, and excellence. **Job Summary** As a Junior Technical Support Specialist, you'll play a vital role in delivering exceptional customer experiences through our 24/7 live-chat service. You'll work closely with our clients, end-users, and technical teams to resolve technical issues, provide product support, and drive customer satisfaction. This is an entry-level position, perfect for individuals who are eager to learn, grow, and develop their technical skills in a dynamic environment. **Working Hours and Schedule** Our 24/7 live-chat team operates on a 4-shift schedule, with two shifts per day: * 12 am - 9 am EST (Saturday and Sunday: full coverage) * 4 pm - 12 am EST (Saturday and Sunday: full coverage) * 11 am - 7 pm EST (Monday to Friday) You'll work a rotating schedule, ensuring that our clients receive uninterrupted support 24/7. Don't worry; we'll provide comprehensive training to ensure a smooth transition into your new role. **Primary Responsibilities** As a Junior Technical Support Specialist, your primary responsibilities will include: * **In-depth understanding of blithequark's banking software and apps**: You'll become an expert in our products, able to troubleshoot and resolve technical issues with ease. * **Coordinating with technical teams**: You'll work closely with software technicians, technical support, and developers to resolve complex issues and improve our products. * **Examining technical logs**: You'll analyze technical logs to identify and resolve issues encountered during 24/7 client support projects. * **Handling technical processes**: You'll be able to explain complex technical processes to less-technical individuals, ensuring seamless communication and collaboration. * **Troubleshooting and resolving issues**: You'll use your analytical skills to identify and resolve technical issues, providing timely and effective solutions to our clients. **Requirements** To succeed in this role, you'll need: * **Excellent written and spoken English**: You'll communicate effectively with our clients, end-users, and technical teams. * **Ability to establish good working relationships**: You'll build strong relationships with our clients, ensuring their satisfaction and loyalty. * **Solid troubleshooting ability**: You'll use your analytical skills to identify and resolve technical issues. * **Ability to learn technical skills quickly**: You'll be eager to learn and adapt to new technologies and processes. * **In-depth learning and understanding of blithequark's mobile and online banking products**: You'll become an expert in our products, able to troubleshoot and resolve technical issues with ease. * **Coordination with developers**: You'll work closely with developers to investigate and diagnose issues. * **Ability to manage a dynamic workload**: You'll prioritize tasks, manage your time effectively, and meet deadlines. * **Managing, monitoring, and improving the quality of the tech support process**: You'll continuously evaluate and improve our support processes to ensure exceptional customer experiences. **As Plus** While not required, the following experiences will be a huge asset: * **Experience in banking live-chat**: You'll have a deep understanding of the banking industry and live-chat support. * **Experience in technical support**: You'll be able to troubleshoot and resolve technical issues with ease. * **Experience with Dialogflow**: You'll be familiar with this platform and able to leverage its capabilities. * **Experience with various mobile phone platforms**: You'll be able to troubleshoot and resolve issues on iOS and Android devices. * **Project management experience**: You'll be able to prioritize tasks, manage your time effectively, and meet deadlines. * **Working directly with US-based customers**: You'll be able to communicate effectively with our clients and end-users. * **Knowledge of US banking systems**: You'll have a deep understanding of the US banking industry and its regulations. **Our Benefits** As a member of our team, you'll enjoy: * **Fully remote work**: Work from the comfort of your own home, or anywhere in the world. * **Long-term employment**: We're committed to providing stable, long-term employment opportunities. * **Competitive salary**: You'll be rewarded with a competitive salary that reflects your skills and experience. * **Community of practice**: You'll be part of a collaborative, supportive environment that fosters growth, innovation, and excellence. * **Regular knowledge sharing**: You'll have opportunities to share your knowledge and expertise with your colleagues. * **Internet compensation**: You'll receive a monthly internet stipend to support your work-from-home setup. * **Friendly and easy-going international team**: You'll be part of a diverse, global team that values collaboration, respect, and open communication. **How to Apply** If you're a motivated, tech-savvy individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website: Apply Job! We can't wait to welcome you to our team! Apply for this job