Junior Payments Monitoring Specialist
Growe welcomes those who are excited to:
Monitor real-time payment traffic in shift mode (including night shift), handling emergency alerts;
Reroute traffic fast and accurately according to instructions and the current state of payment providers;
Control the quality of cashier setup across regions;
Escalate drops and anomalies on processing traffic to payment providers and respective internal teams to solve the issue;
Document changes on the payment provider's side and internal distribution (cashier, including buttons order, providers distribution, on\off, payment flows, etc.);
Deep into the current payment flows, methods, existing monitoring, providers' prioritization, etc.;
Announce critical changes in payment flow, closed shift report.
We need your professional experience:
Experience at the same position or in Fintech\PSP (or candidates without experience but with a desire to learn quickly);
English at an Intermediate level;
Advanced Excel and other MS Office software user;
Understanding of online payments technical integrations, funnels, flows;
Experience in written and oral communication with foreign customers or partners;
Understanding of payment and transactional systems and services;
Experience in working with Grafana and Tableau is a plus.
We appreciate if you have those personal features:
Attention to details;
Good level of communication skills;
Multitasking, quick task execution;
Good team player.
We are seeking those who align with our core values:
GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
Apply To This Job
Monitor real-time payment traffic in shift mode (including night shift), handling emergency alerts;
Reroute traffic fast and accurately according to instructions and the current state of payment providers;
Control the quality of cashier setup across regions;
Escalate drops and anomalies on processing traffic to payment providers and respective internal teams to solve the issue;
Document changes on the payment provider's side and internal distribution (cashier, including buttons order, providers distribution, on\off, payment flows, etc.);
Deep into the current payment flows, methods, existing monitoring, providers' prioritization, etc.;
Announce critical changes in payment flow, closed shift report.
We need your professional experience:
Experience at the same position or in Fintech\PSP (or candidates without experience but with a desire to learn quickly);
English at an Intermediate level;
Advanced Excel and other MS Office software user;
Understanding of online payments technical integrations, funnels, flows;
Experience in written and oral communication with foreign customers or partners;
Understanding of payment and transactional systems and services;
Experience in working with Grafana and Tableau is a plus.
We appreciate if you have those personal features:
Attention to details;
Good level of communication skills;
Multitasking, quick task execution;
Good team player.
We are seeking those who align with our core values:
GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
Apply To This Job