Junior Helpdesk Support Technician

Aquila is a B2B/B2G software company that invests in category-defining software companies globally. They are seeking a Junior Helpdesk Support Technician to monitor and respond to IT tickets, maintain internal systems, and provide frontline support for employees across departments.ResponsibilitiesProvide frontline support. You will respond to help desk tickets, diagnose issues, and resolve or escalate them as needed. You will use remote access tools to troubleshoot problems and walk users through solutionsSupport hardware and software. You will install, configure, and maintain workstations, peripherals, and business applications. You will provide basic training and support to end users on hardware and software usage. You will configure, package and ship equipment to employeesEnsure secure infrastructure. You will help maintain and support corporate systems including domain controllers, file shares, email, and cloud-based environments. You will contribute to the implementation of secure IT practices and proactively flag potential risksCoordinate user lifecycle processes. You will manage new user onboarding, equipment shipping and setup, and offboarding processes. You will image and redeploy hardware, store returned equipment, and ensure accurate documentation throughout the processCollaborate and document. You will contribute to internal IT documentation and knowledge bases, helping to streamline support tasks and promote consistency across the teamSkillsYou have a technical background, and you may be seeking your first opportunity, or you may have previous experience in a helpdesk, IT support, or information systems roleYou are comfortable using and supporting software, hardware, and networking systems via remote or on-site accessYou are familiar with or can quickly come up to speed with the administrative aspects of setting up and troubleshooting Microsoft 365 and Azure (including virtual machines)You are professional, patient, and focused on providing high-quality serviceYou communicate clearly with both technical and non-technical users and are eager to assist with care and urgencyYou are comfortable storing equipment at your remote location to prepare and ship to remote team members as neededYou are committed to continuous learning, with a desire to stay up to date on tools, technologies, and best practicesYou are comfortable working independently, managing shifting priorities, and solving problems in real timeCompany OverviewAquila eternally invests in market leaders with staying power across enterprise software, vertical SaaS and data. It was founded in 1995, and is headquartered in Miami, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://aquilasw.com.



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