Junior Desktop Support Technician

Office Practicum is seeking a detail-oriented and proactive Junior Desktop Support Technician to join their team. The role involves managing hardware inventory, preparing equipment for new hires, and assisting with basic troubleshooting to support the hardware lifecycle management.ResponsibilitiesUse internal deployment tools to image laptops and configure them according to company standardsSecurely pack hardware for outbound shipment to remote employees and process incoming equipment returnsPerform physical inspections and basic functional tests on returned hardware to determine if it can be redeployed or needs repairMaintain an accurate database of all hardware assets within our inventory management systemPerform regular counts of stock to ensure data integrity and identify missing or misplaced equipmentKeep the IT storage areas clean, labeled, and organizedAssist with basic hardware-related troubleshooting (e.g., dock connectivity, peripheral issues, or initial Windows setup errors) and basic Windows OS software troubleshootingAssist in the retirement and disposal of legacy hardware, ensuring all data is securely wiped per company policyCreate or update 'How-to' guides for common IT proceduresSkillsCurrently enrolled in (or recently graduated from) an Information Technology, Computer Science, or related program0-2 years experience in a help desk or IT positionStrong foundational knowledge of Windows 11 navigation, settings, and basic command-line toolsComfortable working with laptop hardware, monitors, and various docking stationsHigh attention to detail regarding tracking numbers, asset tags, and inventory logsAbility to provide clear updates to the IT team and follow shipping/receiving protocols accuratelyStrong time-management skills and the ability to work independently on assigned tasksMust be able to travel to corporate HQ and work physically in the office for the duration of the 20–25 weekly hoursMust be able to lift up to 30 lbs (moving boxes of equipment) and spend time standing/moving in our IT storage environmentCompany OverviewOP is the industry leader in pediatric-specific EHR technology and practice solutions, built by pediatricians, for pediatricians. It was founded in 1982, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is http://www.officepracticum.com.



Apply To This Job