Junior Dental Customer Support Representative – Accelerate Digital Dentistry with careerzynith
At careerzynith, we're revolutionizing the dental industry with cutting-edge 3D dental imaging software and solutions. As a Junior Dental Customer Support Representative, you'll be at the forefront of this innovation, working closely with dental professionals to deliver seamless and connected experiences. If you're passionate about helping doctors and patients achieve exceptional surgical outcomes, we invite you to join our team and embark on an exciting journey.
**About careerzynith**
careerzynith is a pioneering company that's been shaping the future of digital dentistry for over a decade. Our software and hardware tools have been trusted by thousands of labs and dental practices worldwide, empowering dentists to diagnose patients with precision and confidence. careerzynith is a subsidiary of Anatomage, a leading provider of innovative medical imaging solutions. Our mission is to provide the essential tools for dental practice success, and we're committed to delivering exceptional customer support to our valued clients.
**The Role**
As a Junior Dental Customer Support Representative, you'll be the bridge between our customers and the production team, ensuring that our software and solutions meet the unique needs of each dental practice. Your tasks will range from assisting doctors with data submission, resolving issues, and planning cases in our software to providing product training and clinical feedback. You'll work primarily through phone and email, with opportunities to collaborate on complex cases.
**Key Responsibilities**
* Complete department training requirements under direct supervision
* Conduct surgical case planning with doctors
* Provide product assistance via phone and email
* Conduct product training with new customers
* Follow up with surgical case progress
* Build a professional working relationship with doctors
* Provide clinical feedback from doctors to the production team
* Train for and complete bone reduction cases with direct supervision
* Successfully pass validation training
* Handle complaints and resolve kickbacks
* Receive 3rd party data
* Perform other relevant duties as assigned
**Requirements**
* **Skills and Abilities Required**
+ Strong computer knowledge, easily able to pick up new software applications
+ Capable of learning clinical dental terms and medical concepts
+ Excellent phone skills
+ Strong verbal and written communication skills
+ Strong attention to detail, multi-tasking ability, and organizational skills
+ High accountability and responsibility
* **Qualities We Look For**
+ Experience in the medical or dental industry
+ Experience in radiology
+ Experience speaking to medical professionals on the phone
+ Flexibility and the ability to multitask
* **Minimum Education And Experience Required**
+ Bachelor's degree in Biology or a related field
+ 0-1+ year of full-time work experience
**What We Offer**
* **Health, Dental, and Vision care for you and your family**
* **401K savings plan with employer matching**
* **Generous PTO leave and paid holidays**
* **Casual work culture**
* **Gym Stipend**
* **Employee Assistance Plan**
* **Team bonding activities and more!**
**Why Join careerzynith?**
* **Career Growth Opportunities**: As a Junior Dental Customer Support Representative, you'll have the potential to grow into our Certified Dental Consultants, working independently on larger-scale projects.
* **Learning Benefits**: You'll have access to comprehensive training and development programs, ensuring you stay up-to-date with the latest industry trends and technologies.
* **Work Environment**: Our remote work setup allows for flexibility and work-life balance, while our Cary, North Carolina office provides a collaborative and supportive environment.
* **Company Culture**: careerzynith values diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued and respected.
**How to Apply**
If you're passionate about digital dentistry and customer support, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to welcoming you to the careerzynith team!
**Equal Employment Opportunity**
careerzynith is an Equal Employment Opportunity employer. We do not offer H1B Sponsorship at this time. Local candidates are preferred.
Apply for this job
**About careerzynith**
careerzynith is a pioneering company that's been shaping the future of digital dentistry for over a decade. Our software and hardware tools have been trusted by thousands of labs and dental practices worldwide, empowering dentists to diagnose patients with precision and confidence. careerzynith is a subsidiary of Anatomage, a leading provider of innovative medical imaging solutions. Our mission is to provide the essential tools for dental practice success, and we're committed to delivering exceptional customer support to our valued clients.
**The Role**
As a Junior Dental Customer Support Representative, you'll be the bridge between our customers and the production team, ensuring that our software and solutions meet the unique needs of each dental practice. Your tasks will range from assisting doctors with data submission, resolving issues, and planning cases in our software to providing product training and clinical feedback. You'll work primarily through phone and email, with opportunities to collaborate on complex cases.
**Key Responsibilities**
* Complete department training requirements under direct supervision
* Conduct surgical case planning with doctors
* Provide product assistance via phone and email
* Conduct product training with new customers
* Follow up with surgical case progress
* Build a professional working relationship with doctors
* Provide clinical feedback from doctors to the production team
* Train for and complete bone reduction cases with direct supervision
* Successfully pass validation training
* Handle complaints and resolve kickbacks
* Receive 3rd party data
* Perform other relevant duties as assigned
**Requirements**
* **Skills and Abilities Required**
+ Strong computer knowledge, easily able to pick up new software applications
+ Capable of learning clinical dental terms and medical concepts
+ Excellent phone skills
+ Strong verbal and written communication skills
+ Strong attention to detail, multi-tasking ability, and organizational skills
+ High accountability and responsibility
* **Qualities We Look For**
+ Experience in the medical or dental industry
+ Experience in radiology
+ Experience speaking to medical professionals on the phone
+ Flexibility and the ability to multitask
* **Minimum Education And Experience Required**
+ Bachelor's degree in Biology or a related field
+ 0-1+ year of full-time work experience
**What We Offer**
* **Health, Dental, and Vision care for you and your family**
* **401K savings plan with employer matching**
* **Generous PTO leave and paid holidays**
* **Casual work culture**
* **Gym Stipend**
* **Employee Assistance Plan**
* **Team bonding activities and more!**
**Why Join careerzynith?**
* **Career Growth Opportunities**: As a Junior Dental Customer Support Representative, you'll have the potential to grow into our Certified Dental Consultants, working independently on larger-scale projects.
* **Learning Benefits**: You'll have access to comprehensive training and development programs, ensuring you stay up-to-date with the latest industry trends and technologies.
* **Work Environment**: Our remote work setup allows for flexibility and work-life balance, while our Cary, North Carolina office provides a collaborative and supportive environment.
* **Company Culture**: careerzynith values diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued and respected.
**How to Apply**
If you're passionate about digital dentistry and customer support, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to welcoming you to the careerzynith team!
**Equal Employment Opportunity**
careerzynith is an Equal Employment Opportunity employer. We do not offer H1B Sponsorship at this time. Local candidates are preferred.
Apply for this job