Junior Application Support Analyst
Overview
Overview
Connecting clients to markets – and talent to opportunity
With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.
Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, The StoneX Group is made up of four segments that offer endless potential for progression and growth.
Business Segment Overview - Corporate Functions Segment
Responsibilities
Position Purpose: The Junior Application Support Analyst will provide Tier 1 to Tier 2 application support and maintenance to various 3rd party and custom developed applications to our distributed business units. Possesses entry level understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area.
Primary Accountabilities/Responsibilities:
Provides assistance in at least one application that includes monitoring, troubleshooting and analysis.
Follows best practices for support of applications.
Monitor support tickets and provide second level support with all applicable upstream, downstream, batch, and application needs
Identifies technical issues with assigned technical infrastructure hardware, software and work processes
Communicate effectively in non-technical terms with staff to troubleshoot application issues, diagnose root causes, and bring to resolution
Follows best practices for support of applications, including meeting SLAs, ensuring documentation is up to date, provide multi-channel availability, increase first contact resolution, set and meet KPIs
Escalates problems beyond level of expertise to manager or more experienced technical staff
Collaborate with other supporting teams as needed
Contribute to customer “how to” documentation, knowledge base articles, and internal troubleshooting guides
Assist in user acceptance testing
Qualifications
To land into this role, an ideal candidate should be -
Recent BE / BTech College Graduate or some coursework/certification completed
0-1 years experience in Incident management, runbook, service desk issues
Willing to learn Linux, Windows, scripting languages, SQL, Oracle, monitoring technologies
Calm under pressure, able to handle the multiple projects at once
The ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
Knowledge in futures, commodities, rates, and FX a plus
Experience working both independently and in a team oriented, collaborative environment is essential
High customer service mentality
Strong interest in process improvement
Strong written and oral communication skills
Strong interpersonal skills
Self-motivated and strong diagnostic skills
Physical requirements/Working conditions:
Climate controlled office environment - Hybrid
Dynamic, time-sensitive environment
Travel as required
Apply Now
Overview
Connecting clients to markets – and talent to opportunity
With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.
Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, The StoneX Group is made up of four segments that offer endless potential for progression and growth.
Business Segment Overview - Corporate Functions Segment
Responsibilities
Position Purpose: The Junior Application Support Analyst will provide Tier 1 to Tier 2 application support and maintenance to various 3rd party and custom developed applications to our distributed business units. Possesses entry level understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area.
Primary Accountabilities/Responsibilities:
Provides assistance in at least one application that includes monitoring, troubleshooting and analysis.
Follows best practices for support of applications.
Monitor support tickets and provide second level support with all applicable upstream, downstream, batch, and application needs
Identifies technical issues with assigned technical infrastructure hardware, software and work processes
Communicate effectively in non-technical terms with staff to troubleshoot application issues, diagnose root causes, and bring to resolution
Follows best practices for support of applications, including meeting SLAs, ensuring documentation is up to date, provide multi-channel availability, increase first contact resolution, set and meet KPIs
Escalates problems beyond level of expertise to manager or more experienced technical staff
Collaborate with other supporting teams as needed
Contribute to customer “how to” documentation, knowledge base articles, and internal troubleshooting guides
Assist in user acceptance testing
Qualifications
To land into this role, an ideal candidate should be -
Recent BE / BTech College Graduate or some coursework/certification completed
0-1 years experience in Incident management, runbook, service desk issues
Willing to learn Linux, Windows, scripting languages, SQL, Oracle, monitoring technologies
Calm under pressure, able to handle the multiple projects at once
The ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
Knowledge in futures, commodities, rates, and FX a plus
Experience working both independently and in a team oriented, collaborative environment is essential
High customer service mentality
Strong interest in process improvement
Strong written and oral communication skills
Strong interpersonal skills
Self-motivated and strong diagnostic skills
Physical requirements/Working conditions:
Climate controlled office environment - Hybrid
Dynamic, time-sensitive environment
Travel as required
Apply Now