Jr. Dynamics 365 / .Net Production Support Engineer
CGI is a leading IT and business consulting services firm, seeking a motivated Junior Dynamics 365 .NET Support Engineer to join their production support team. The role involves providing hands-on support for Microsoft Dynamics 365 and .NET systems, ensuring stability and performance across production environments. Responsibilities Assist in the development and customization of Microsoft Dynamics 365 CRM solutions using C# and .NET Support integration efforts between Dynamics 365 and external systems using REST APIs and Azure services Participate in the design and implementation of workflows, plugins, and business rules Collaborate with senior developers and business analysts to understand requirements and deliver scalable solutions Conduct unit testing and assist in debugging and troubleshooting application issues Document technical specifications, configurations, and customizations Document user issues, inquiries, and cases using the ticket management system (ServiceNow) Investigate and resolve bugs, errors, and system issues affecting application functionality or usability, in alignment with defined service levels Participate in annual disaster recovery testing and provide support as needed Fulfill service requests (SRs) including ad-hoc reporting and data extraction tasks Conduct technical analysis of data-related problems and escalate to upstream/downstream systems when necessary Monitor application health and batch processes to ensure system stability Escalate unresolved issues to product vendors when appropriate Skills Experience with Microsoft Dynamics 365 (CRM or ERP modules) 1–2 years of experience in .NET development (C# preferred) Basic understanding of SQL Server, JavaScript, and RESTful APIs Strong analytical and problem-solving skills Excellent communication and teamwork abilities Exposure to Power Platform (PowerApps, Power Automate) Experience with Azure DevOps or Git version control Knowledge of SSRS/SSIS and CRM SDKs Microsoft certifications (e.g., PL-400, MB-910) are a plus Benefits Competitive compensation Comprehensive insurance options Matching contributions through the 401(k) plan and the share purchase plan Paid time off for vacation, holidays, and sick time Paid parental leave Learning opportunities and tuition assistance Wellness and Well-being programs Company Overview CGI is an IT and business consulting services firm that offers consulting, cyber security, cloud, and IT services. It was founded in 1976, and is headquartered in Montréal, Quebec, CAN, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship CGI has a track record of offering H1B sponsorships, with 775 in 2025, 762 in 2024, 795 in 2023, 940 in 2022, 846 in 2021, 582 in 2020. Please note that this does not guarantee sponsorship for this specific role.