Join Today: Qcare Online Chat Specialist
Your next great career move starts here. We're looking for a Qcare Online Chat Specialist! We are hiring for our Remote location, and the role is available for immediate commencement. This position requires a strong and diverse skillset in relevant areas to drive success. We are prepared to offer a competitive salary to attract a top-tier candidate for this role. Â Â Join the BenQ Team!
Are you ready to be a part of a globally trusted brand where cutting-edge technology meets exceptional talent? BenQ is an award-winning display solutions provider for lifestyle and business, including gaming monitors, projectors, and interactive displays like BenQ Board for education. Our core values focus on ÂBringing Enjoyment ÂNÂ Quality to Life...
We are hiring a Qcare Online Chat Specialist to support presales marketing and service initiatives. This role introduces end users to the BenQ brand through product introductions. The Qcare Online Chat Specialist needs to understand our brand story, key product features, and our customers needs to provide the best solution and communication.
Duties and Responsibilities:
 Foster an atmosphere that inspires innovation and encompasses a ÂPeople First attitude
 Respond to online chat cases on the BenQ website via the HubSpot platform
 Assimilate and convey the BenQ brand story, key messages in each segment, and key product features simultaneously while addressing the customers needs
 Creating market strategy with customer insight through data analysis of each segment
 Interact as needed with other functional areas, including eCommerce Team, Logistics, and Product Managers, to create processes to ensure customer issues are escalated and resolved
 Other Duties and responsibilities assigned by the management of the company
Required Experience, Knowledge, Skills, and Abilities:
 3 years of operations/contact center agent
 Experience in social media and email response
 Strong understanding of computer peripherals and hardware, comfortable learning new tools and technology
 Good knowledge of branding and marketing principles
 Proven ability to work with cross-functional teams, resulting in successful new efforts, programs, or services
 Must possess excellent organizational, planning, and communication skills
 Proficiency in working in a Windows-based environment
 Proficiency in web/cloud-based applications
 Knowledge of platforms: HubSpot and Salesforce
Education:
BachelorÂs degree is preferred
Position Type:
 Full-Time
 Office-Based
Compensation:
Based on experience, we offer a competitive base salary plus bonus Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now
Are you ready to be a part of a globally trusted brand where cutting-edge technology meets exceptional talent? BenQ is an award-winning display solutions provider for lifestyle and business, including gaming monitors, projectors, and interactive displays like BenQ Board for education. Our core values focus on ÂBringing Enjoyment ÂNÂ Quality to Life...
We are hiring a Qcare Online Chat Specialist to support presales marketing and service initiatives. This role introduces end users to the BenQ brand through product introductions. The Qcare Online Chat Specialist needs to understand our brand story, key product features, and our customers needs to provide the best solution and communication.
Duties and Responsibilities:
 Foster an atmosphere that inspires innovation and encompasses a ÂPeople First attitude
 Respond to online chat cases on the BenQ website via the HubSpot platform
 Assimilate and convey the BenQ brand story, key messages in each segment, and key product features simultaneously while addressing the customers needs
 Creating market strategy with customer insight through data analysis of each segment
 Interact as needed with other functional areas, including eCommerce Team, Logistics, and Product Managers, to create processes to ensure customer issues are escalated and resolved
 Other Duties and responsibilities assigned by the management of the company
Required Experience, Knowledge, Skills, and Abilities:
 3 years of operations/contact center agent
 Experience in social media and email response
 Strong understanding of computer peripherals and hardware, comfortable learning new tools and technology
 Good knowledge of branding and marketing principles
 Proven ability to work with cross-functional teams, resulting in successful new efforts, programs, or services
 Must possess excellent organizational, planning, and communication skills
 Proficiency in working in a Windows-based environment
 Proficiency in web/cloud-based applications
 Knowledge of platforms: HubSpot and Salesforce
Education:
BachelorÂs degree is preferred
Position Type:
 Full-Time
 Office-Based
Compensation:
Based on experience, we offer a competitive base salary plus bonus Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now