Join Today: Business Systems Support Manager Shoreside, Disney
Role Snapshot:Location: RemoteStart Date: Immediate openings availableCompany: WorkwarpPosition: Business Systems Support Manager Shoreside, Disney Cruise LineCompensation: a competitive salary  About the position
As a Business Systems Support Manager Shoreside for Disney Cruise Line, you will lead a team of Subject Matter Experts (SMEs) providing project and operational support for various shoreside systems and interfaces. This role involves acting as a consultant, technical liaison, and project manager for Disney Cruise Line and its associated applications, ensuring seamless integration and operational efficiency.
Responsibilities
 Lead and develop your team to determine requirements, plan, validate, prioritize, and test solutions and applications for Disney Cruise Line, Adventures by Disney, and National Geographic Expeditions.
,
 Manage team performance by promoting collaboration and commitment, empowering the team to achieve goals and results.
,
 Lead project initiatives and ongoing support for existing Global Distribution Systems (GDS) integrated with Disney Cruise Line's Seaware via the OpenTravel Alliance (OTA) API.
,
 Oversee and update configurations across GDS/OTA channels to ensure seamless system integration and provide technical support.
,
 Develop, deliver, and maintain training programs for GDS sustainment efforts, promoting collaboration between internal and external partners.
,
 Engage with business leadership to identify successes, unarticulated needs, and new opportunities using technology.
,
 Collaborate with operating teams, technology support groups, developers, and external vendors to ensure quality system products are delivered on schedule and within budget.
,
 Ensure system requirements are met and maintained to prevent loss of business-critical functionality.
,
 Focus on improving current technical assets while minimizing costs and improving productivity.
,
 Administer and lead security responsibilities under the scope of Shoreside and Shipboard system administration to align with Sarbanes-Oxley and PCI mandates.
,
 Support and prioritize requests related to a global system support operation for business users.
Requirements
 5+ years of experience in planning, organizing, and leading projects and providing operational support.
,
 Extensive expertise in business and technical aspects of Contact Center operations and travel industry systems.
,
 Demonstrated ability to lead technical and operational teams with strong leadership skills.
,
 Highly proficient in reporting tools such as Business Objects, MicroStrategy, and Tableau.
,
 Extensive experience in creating Standard Operating Guides, manuals, policies, and procedures.
,
 Committed to mentoring colleagues and working collaboratively across teams.
,
 Demonstrated analytical, problem-solving, and decision-making skills.
,
 Skilled in balancing organizational workload and project management.
Nice-to-haves
 Prior leadership experience with The Walt Disney Company.
,
 Extensive knowledge of Disney Cruise Line, Adventures by Disney, and National Geographic Expeditions products.
,
 Possess a valid passport.
,
 Extensive expertise in Global Distribution Systems (GDS) and Online Travel Agency (OTA) integrations.
,
 Proven project management skills, including schedule and budget management.
,
 Strong written and verbal communication skills.
,
 Proficiency in cruise or travel-related applications such as Seaware, Fidelio, OARS, Peak15, QuickBase, and Silverwhere.
Benefits
 Health and savings benefits
,
 Educational opportunities
,
 Special extras that only Disney can provide Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now
As a Business Systems Support Manager Shoreside for Disney Cruise Line, you will lead a team of Subject Matter Experts (SMEs) providing project and operational support for various shoreside systems and interfaces. This role involves acting as a consultant, technical liaison, and project manager for Disney Cruise Line and its associated applications, ensuring seamless integration and operational efficiency.
Responsibilities
 Lead and develop your team to determine requirements, plan, validate, prioritize, and test solutions and applications for Disney Cruise Line, Adventures by Disney, and National Geographic Expeditions.
,
 Manage team performance by promoting collaboration and commitment, empowering the team to achieve goals and results.
,
 Lead project initiatives and ongoing support for existing Global Distribution Systems (GDS) integrated with Disney Cruise Line's Seaware via the OpenTravel Alliance (OTA) API.
,
 Oversee and update configurations across GDS/OTA channels to ensure seamless system integration and provide technical support.
,
 Develop, deliver, and maintain training programs for GDS sustainment efforts, promoting collaboration between internal and external partners.
,
 Engage with business leadership to identify successes, unarticulated needs, and new opportunities using technology.
,
 Collaborate with operating teams, technology support groups, developers, and external vendors to ensure quality system products are delivered on schedule and within budget.
,
 Ensure system requirements are met and maintained to prevent loss of business-critical functionality.
,
 Focus on improving current technical assets while minimizing costs and improving productivity.
,
 Administer and lead security responsibilities under the scope of Shoreside and Shipboard system administration to align with Sarbanes-Oxley and PCI mandates.
,
 Support and prioritize requests related to a global system support operation for business users.
Requirements
 5+ years of experience in planning, organizing, and leading projects and providing operational support.
,
 Extensive expertise in business and technical aspects of Contact Center operations and travel industry systems.
,
 Demonstrated ability to lead technical and operational teams with strong leadership skills.
,
 Highly proficient in reporting tools such as Business Objects, MicroStrategy, and Tableau.
,
 Extensive experience in creating Standard Operating Guides, manuals, policies, and procedures.
,
 Committed to mentoring colleagues and working collaboratively across teams.
,
 Demonstrated analytical, problem-solving, and decision-making skills.
,
 Skilled in balancing organizational workload and project management.
Nice-to-haves
 Prior leadership experience with The Walt Disney Company.
,
 Extensive knowledge of Disney Cruise Line, Adventures by Disney, and National Geographic Expeditions products.
,
 Possess a valid passport.
,
 Extensive expertise in Global Distribution Systems (GDS) and Online Travel Agency (OTA) integrations.
,
 Proven project management skills, including schedule and budget management.
,
 Strong written and verbal communication skills.
,
 Proficiency in cruise or travel-related applications such as Seaware, Fidelio, OARS, Peak15, QuickBase, and Silverwhere.
Benefits
 Health and savings benefits
,
 Educational opportunities
,
 Special extras that only Disney can provide Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now