**Job Title:** Remote FNOL Customer Service Representative – Work from Home Opportunity with Blithequark's Dynamic Team

**Job Description:** About Blithequark At Blithequark, we're passionate about delivering exceptional customer service and helping our clients achieve their goals. As a leading provider of subrogation services, we specialize in recovering payments on damage claims, ensuring that the party responsible for the damage is held accountable. Our commitment to excellence is driven by our Core Four principles: Process, Results, Culture, and Experience. These guiding values have enabled our success and continue to shape our approach to customer service. Our Culture We're a team that values efficiency, effective processes, and a casual, comfortable atmosphere. We believe in a healthy work-life balance and prioritize giving back to the community through volunteer events and charitable initiatives. Our company events bring us together, celebrating each other's achievements and fostering a sense of camaraderie. If you're looking for a dynamic work environment that supports your growth and well-being, join us at Blithequark. Job Summary We're seeking a skilled and customer-focused Remote FNOL Customer Service Representative to join our team. As an FNOL Representative, you'll be responsible for providing high-quality inbound communication services while recording First Notice of Loss (FNOL) claims. These claims are used to report damage to our clients' property, and your attention to detail and excellent communication skills will be essential in delivering exceptional customer service. Key Responsibilities * Accept inbound calls from engineers, technicians, and other field operators reporting FNOL * Communicate effectively while entering data accurately into a customized database * Report underground damage to locate companies when applicable * Provide outstanding service to customer representatives * Analyze photos and map the correct location * Participate in special projects as assigned * Meet performance standards for talk time, not ready time, and service level Tiered Support Bonus System Our bonus structure is designed to reward your hard work and dedication. The following bonuses are paid per pay period on the paycheck following the period in which they are earned: * Level 1: $105 * Level 2: $150 * Level 3: $205 FNOL Incentive Program This program is specifically designed for FNOL team members and offers high-performers an opportunity to earn more per month, in addition to our tiered support bonus system. The incentive is calculated daily and paid on the 5th of the following month. Each day where your talk time, not ready time, and service level meet the set standard, you'll earn $10. Required Skills & Abilities * Ability to type a minimum of 55 wpm, error-free * Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches * Advanced phone and verbal communication skills * Active listening skills * Excellent written communication skills * Excellent reading skills; must be able to read and follow a script * Must be able to analyze and interpret photos to determine damage * Must establish an appropriate work environment within their home for work purposes; Blithequark provides the necessary computer equipment Experience * 6 months to 1-year previous customer service call center experience required * Experience with Microsoft Teams a plus * High School Diploma or equivalent Perks and Benefits * Paid time off * PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year * Blithequark pays $50/month towards your internet service cost * Blithequark is a 4-year running winner of The Oklahoman Top Workplaces! * Pre-employment drug screenings and criminal background checks are mandatory * Blithequark offers a full menu of benefits, including a matched 401k Why Join Blithequark? At Blithequark, we're committed to creating a work environment that supports your growth and well-being. Our team is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join us. If you're a motivated and customer-focused professional, we encourage you to apply for this exciting opportunity. How to Apply If you're ready to take your career to the next level, apply now by visiting our website at [insert link]. We can't wait to hear from you! **Note:** Blithequark is an Equal Opportunity Employer and welcomes applications from diverse candidates. Apply for this job