Job Title:** Experienced Entry-Level Remote Customer Service Representative – Dynamic Work Environment at careerzynith
**Job Description:**
About careerzynith
At careerzynith, we're on a mission to revolutionize the customer experience by delivering exceptional solutions that drive business growth and customer satisfaction. As a leading Business Process Outsourcing (BPO) company, we specialize in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we've established ourselves as a trusted partner in the industry.
Join Our Team
We're seeking full-time customer service representatives to support our inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. The ideal candidates will handle inbound calls, troubleshoot basic technical issues, build strong relationships with customers while professionally representing some of the most recognizable brands in the world.
Key Responsibilities
As an Entry-Level Remote Customer Service Representative at careerzynith, you'll be responsible for:
Listening to customers, understanding their needs, and resolving customer issues
Utilizing systems and technology to complete account management tasks
Recognizing sales opportunities and applying sales skills to upgrade
Explaining and positioning products and processes with customers
Appropriately escalating customer dissatisfaction with managerial teams
Ensuring first call resolution through problem-solving and effective call handling
Candidate Qualifications
We're looking for highly motivated and dedicated individuals who possess the following qualities:
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem-solving, and negotiation
Must be customer service-oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Conditions of Employment
To be considered for this position, you must:
Be authorized to work in the country where the job is based
Be willing to submit to a Level II background and/or security investigation with a fingerprint (subject to the program and location of the position)
Be willing to submit to drug screening (subject to the program and location of the position)
Compensation and Benefits
At careerzynith, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
Some of the benefits and incentives you can expect include:
Paid Time Off: Earn PTO and paid holidays to take the time you need
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations – and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location
Retirement Savings: Secure your future with retirement savings programs, where available
Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges
Life Insurance: Access life insurance options to safeguard your loved ones
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities
Paid Training: Learn new skills while earning a paycheck
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement
Casual Dress Code: Be comfortable while you work
Physical Requirements
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), it is the policy of careerzynith to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
Diversity and Equality
At careerzynith, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at careerzynith are based solely on a person's merit and qualifications. careerzynith maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling careerzynith's commitment to a diverse and equal-opportunity work environment.
About careerzynith
careerzynith helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. careerzynith assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, careerzynith was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. careerzynith's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. careerzynith has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, careerzynith ensures clients do more for less. careerzynith is the holding company for a diverse lineup of tech-enabled business services operating companies. careerzynith organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. careerzynith now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following careerzynith brands: careerzynith BPO, careerzynith BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, careerzynith Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Disclaimer
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
Take the Next Step
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply to this job
Apply for this job
About careerzynith
At careerzynith, we're on a mission to revolutionize the customer experience by delivering exceptional solutions that drive business growth and customer satisfaction. As a leading Business Process Outsourcing (BPO) company, we specialize in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we've established ourselves as a trusted partner in the industry.
Join Our Team
We're seeking full-time customer service representatives to support our inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. The ideal candidates will handle inbound calls, troubleshoot basic technical issues, build strong relationships with customers while professionally representing some of the most recognizable brands in the world.
Key Responsibilities
As an Entry-Level Remote Customer Service Representative at careerzynith, you'll be responsible for:
Listening to customers, understanding their needs, and resolving customer issues
Utilizing systems and technology to complete account management tasks
Recognizing sales opportunities and applying sales skills to upgrade
Explaining and positioning products and processes with customers
Appropriately escalating customer dissatisfaction with managerial teams
Ensuring first call resolution through problem-solving and effective call handling
Candidate Qualifications
We're looking for highly motivated and dedicated individuals who possess the following qualities:
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem-solving, and negotiation
Must be customer service-oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Conditions of Employment
To be considered for this position, you must:
Be authorized to work in the country where the job is based
Be willing to submit to a Level II background and/or security investigation with a fingerprint (subject to the program and location of the position)
Be willing to submit to drug screening (subject to the program and location of the position)
Compensation and Benefits
At careerzynith, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
Some of the benefits and incentives you can expect include:
Paid Time Off: Earn PTO and paid holidays to take the time you need
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations – and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location
Retirement Savings: Secure your future with retirement savings programs, where available
Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges
Life Insurance: Access life insurance options to safeguard your loved ones
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities
Paid Training: Learn new skills while earning a paycheck
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement
Casual Dress Code: Be comfortable while you work
Physical Requirements
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), it is the policy of careerzynith to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
Diversity and Equality
At careerzynith, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at careerzynith are based solely on a person's merit and qualifications. careerzynith maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling careerzynith's commitment to a diverse and equal-opportunity work environment.
About careerzynith
careerzynith helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. careerzynith assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, careerzynith was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. careerzynith's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. careerzynith has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, careerzynith ensures clients do more for less. careerzynith is the holding company for a diverse lineup of tech-enabled business services operating companies. careerzynith organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. careerzynith now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following careerzynith brands: careerzynith BPO, careerzynith BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, careerzynith Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Disclaimer
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
Take the Next Step
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply to this job
Apply for this job