Job Title:** Experienced Customer Service Representative – Healthcare and Call Center Expertise – Work-from-Home Opportunity at careerzynith
**Job Description:**
About careerzynith
At careerzynith, we're dedicated to delivering exceptional customer experiences that make a meaningful difference in the lives of our members. As a leading provider of innovative healthcare solutions, we're passionate about empowering individuals to take control of their health and well-being. Our team of talented professionals is united by a shared commitment to excellence, compassion, and innovation.
Join Our Team as a Customer Service Representative
We're seeking an experienced Customer Service Representative to join our dynamic team at careerzynith. As a key member of our customer service team, you'll play a vital role in delivering exceptional service to our members, providers, and pharmacies. If you're a customer-focused individual with a passion for healthcare and a knack for problem-solving, we encourage you to apply for this exciting opportunity.
Key Responsibilities
As a Customer Service Representative at careerzynith, you'll be responsible for:
Answering inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Services (PBS) benefits, mail-order pharmacies, or Medicare.
Taking calls back-to-back while toggling through several applications on multiple screens.
Attending 100% of trainings and the first 90 days of employment.
Updating conversion requests and providing shipment status to members.
Facilitating the transition of requested medications to home delivery.
Advocating for the member patient by placing phone calls, fax, or other means to physician's office to obtain prescriptions and forward to pharmacy for fulfillment.
Obtaining new prescriptions from physician's office and recording approval status.
Service incoming calls from doctors' offices.
Ensuring accurate and complete documentation is entered into the appropriate systems for all contacts (internal/external) to maintain the quality of the home delivery process, document HIPAA compliance, and reduce potential legal concerns.
Resolving questions and/or issues that may be preventing shipment of an order.
Upholding quality and productivity standards on all transactions.
Using active listening skills when members express concerns about medication coverage or costs and offering members options for a starting coverage review to meet regulatory requirements.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Qualifications
To be successful in this role, you'll need:
A High School diploma or equivalent.
At least 2+ years of relevant experience in Healthcare and/or Call Center.
A dedicated workspace with no distractions.
Strong computer skills, including Microsoft Office.
Strong organization skills, written, and verbal communication skills.
Ability to provide exceptional listening and customer service skills; remain calm and helpful even when dealing with difficult callers.
Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions.
Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience.
Ability to work a flexible schedule, including Night and/or weekends.
Schedule
As a Customer Service Representative at careerzynith, you'll be required to:
Attend 8 weeks of training from 9:00 AM-5:30 PM EST, Monday through Friday.
Work a flexible schedule, including Night and/or weekends, after training.
Schedules may range between 7:00 AM EST-12:00 AM EST, 7 days a week (Schedules may be subject to change based on business needs).
Benefits
At careerzynith, we're committed to supporting the whole health of our employees. As a Customer Service Representative, you'll enjoy a comprehensive range of benefits, including:
Medical, vision, and dental benefits.
Well-being and behavioral health programs.
401(k) with company match.
Company-paid life insurance.
Tuition reimbursement.
A minimum of 18 days of paid time off per year.
Paid holidays.
Life at careerzynith
At careerzynith, we're passionate about creating a work environment that's inclusive, supportive, and empowering. As a Customer Service Representative, you'll have the opportunity to:
Work from home and enjoy a flexible schedule.
Collaborate with a talented team of professionals who share your passion for healthcare and customer service.
Develop your skills and knowledge through ongoing training and development opportunities.
Make a meaningful difference in the lives of our members and contribute to the success of our organization.
Apply Now
If you're a customer-focused individual with a passion for healthcare and a knack for problem-solving, we encourage you to apply for this exciting opportunity. Join our team at careerzynith and discover a career that's rewarding, challenging, and fulfilling.
Apply for this job
About careerzynith
At careerzynith, we're dedicated to delivering exceptional customer experiences that make a meaningful difference in the lives of our members. As a leading provider of innovative healthcare solutions, we're passionate about empowering individuals to take control of their health and well-being. Our team of talented professionals is united by a shared commitment to excellence, compassion, and innovation.
Join Our Team as a Customer Service Representative
We're seeking an experienced Customer Service Representative to join our dynamic team at careerzynith. As a key member of our customer service team, you'll play a vital role in delivering exceptional service to our members, providers, and pharmacies. If you're a customer-focused individual with a passion for healthcare and a knack for problem-solving, we encourage you to apply for this exciting opportunity.
Key Responsibilities
As a Customer Service Representative at careerzynith, you'll be responsible for:
Answering inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Services (PBS) benefits, mail-order pharmacies, or Medicare.
Taking calls back-to-back while toggling through several applications on multiple screens.
Attending 100% of trainings and the first 90 days of employment.
Updating conversion requests and providing shipment status to members.
Facilitating the transition of requested medications to home delivery.
Advocating for the member patient by placing phone calls, fax, or other means to physician's office to obtain prescriptions and forward to pharmacy for fulfillment.
Obtaining new prescriptions from physician's office and recording approval status.
Service incoming calls from doctors' offices.
Ensuring accurate and complete documentation is entered into the appropriate systems for all contacts (internal/external) to maintain the quality of the home delivery process, document HIPAA compliance, and reduce potential legal concerns.
Resolving questions and/or issues that may be preventing shipment of an order.
Upholding quality and productivity standards on all transactions.
Using active listening skills when members express concerns about medication coverage or costs and offering members options for a starting coverage review to meet regulatory requirements.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Qualifications
To be successful in this role, you'll need:
A High School diploma or equivalent.
At least 2+ years of relevant experience in Healthcare and/or Call Center.
A dedicated workspace with no distractions.
Strong computer skills, including Microsoft Office.
Strong organization skills, written, and verbal communication skills.
Ability to provide exceptional listening and customer service skills; remain calm and helpful even when dealing with difficult callers.
Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions.
Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience.
Ability to work a flexible schedule, including Night and/or weekends.
Schedule
As a Customer Service Representative at careerzynith, you'll be required to:
Attend 8 weeks of training from 9:00 AM-5:30 PM EST, Monday through Friday.
Work a flexible schedule, including Night and/or weekends, after training.
Schedules may range between 7:00 AM EST-12:00 AM EST, 7 days a week (Schedules may be subject to change based on business needs).
Benefits
At careerzynith, we're committed to supporting the whole health of our employees. As a Customer Service Representative, you'll enjoy a comprehensive range of benefits, including:
Medical, vision, and dental benefits.
Well-being and behavioral health programs.
401(k) with company match.
Company-paid life insurance.
Tuition reimbursement.
A minimum of 18 days of paid time off per year.
Paid holidays.
Life at careerzynith
At careerzynith, we're passionate about creating a work environment that's inclusive, supportive, and empowering. As a Customer Service Representative, you'll have the opportunity to:
Work from home and enjoy a flexible schedule.
Collaborate with a talented team of professionals who share your passion for healthcare and customer service.
Develop your skills and knowledge through ongoing training and development opportunities.
Make a meaningful difference in the lives of our members and contribute to the success of our organization.
Apply Now
If you're a customer-focused individual with a passion for healthcare and a knack for problem-solving, we encourage you to apply for this exciting opportunity. Join our team at careerzynith and discover a career that's rewarding, challenging, and fulfilling.
Apply for this job