**Job Title:** Customer Service Loyalty Champion II at blithequark

**Join blithequark's V Team and Unlock a World of Opportunities** Are you ready to embark on a career journey that's as exciting as it is rewarding? Do you want to be part of a community that values innovation, creativity, and impact? Look no further than blithequark, where we empower our team members to learn, grow, and thrive in a dynamic and supportive environment. **About blithequark** At blithequark, we're passionate about connecting people to what brings them joy. We power and empower how people live, work, and play by providing innovative solutions that make a real difference in their lives. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always. **Job Summary** As a Customer Service Loyalty Champion II at blithequark, you'll be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. You'll work from home in this remote role, with occasional in-person training and meetings. If you're a customer service professional with a passion for sales and a track record of meeting or exceeding revenue and retention goals, we want to hear from you! **Key Responsibilities** * Handle and resolve escalated customer concerns that have varying levels of complexity * Turn every contact into a sale or save opportunity with a premium experience so customers will stay loyal to blithequark * Embrace the Service Plus mindset by resolving customer concerns and future concerns * Grow the business by completing a full end-to-end account analysis * Execute targeted loyalty and retention strategies for high-value and at-risk customers * Provide an exceptional experience by listening for bells of churn during conversations while leveraging historical reports * Navigate systems and utilize available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue * Serve as a brand ambassador and advocate for your customers throughout every contact and highlight all that blithequark has to offer through our products and services * Apply business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness * After resolving issues, identify plans, products, and services that would suit customer needs to prevent future contacts **Requirements** * Bachelor's Degree or one or more years of customer service experience * One or more years of sales experience * Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A * Strong sales acumen with a track record of meeting or exceeding revenue and retention goals * Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business * Meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided **Preferred Qualifications** * Degree * Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions * Experience promoting and upselling products or services * One or more years of Retention experience **Home Office Requirements** * Work from home in this remote role, with occasional in-person meetings and training * The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business * Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you) * Wireless connections, satellite, or DSL are not acceptable * A dedicated, quiet, and private workspace * blithequark conducts periodic home audits via webcam to ensure your workspace meets requirements * Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections **What We Offer** * Competitive compensation and benefits package * Opportunities for career growth and professional development * Collaborative and inclusive work environment * Recognition and rewards for outstanding performance * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools * Comprehensive training and onboarding program * Ongoing support and resources to help you succeed in your role **Equal Employment Opportunity** We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more. **How to Apply** If you're ready to join a dynamic and supportive team that values innovation, creativity, and impact, apply now! We can't wait to hear from you. Apply Job! Apply for this job