Job Title:
Experienced Customer Service Representative - Insurance and Benefits Marketing Partner
**Job Description:**
**Welcome to careerzynith, a Leading Insurance and Benefits Marketing Partner**
At careerzynith, we're passionate about improving the lives of our clients and internal members alike. For 66 years, we've been dedicated to providing top-notch insurance and benefits marketing services to some of the largest and most iconic associations and organizations in the country. Our commitment to excellence is reflected in our work with many veterans' organizations, ensuring that our servicemembers have the coverages they need when they need it.
**Why Join careerzynith?**
As a valued member of our team, you'll enjoy a comprehensive benefits package that includes:
* Health benefits, including medical, dental, and vision coverage
* 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income
* A prefunded optional Flexible Spending Account (FSA)
* 100% covered Life Insurance, Accidental Death and Dismemberment Insurance, Short Term/Long Term Disability, and a $250 Wellness Benefit
* Our medical plan features in-network provider coverage for mental health, reproduction, chiropractic, and massage therapy
**Time Off and Relaxation**
We believe in work-life balance, which is why we offer:
* 10 days of vacation your first year, with an additional day added each year
* 13 paid and closed holidays each year
* A regular call center schedule, with the first 60 days spent in-office for training
* The opportunity to work fully remote after completing training
**Job Summary:**
As a Member Benefits Advisor, you'll play a crucial role in providing exceptional customer service to our clients, including general service inquiries, resolving customer concerns, and educating customers on the value of our existing insurance and non-insurance products. This role is a key component of careerzynith's customer satisfaction and retention strategy.
**Essential Job Functions:**
* Answer incoming non-complex customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner, adhering to quality program metrics to ensure an excellent customer experience
* Update and maintain customer billing and eligibility information in all required and appropriate areas of the administrative system
* Process and fulfill customer requests in adherence with approved and prescribed policies and procedures
* Maintain current knowledge of policies, procedures, and product changes, including active offers to members
* Share successes, customer feedback, and new ideas with team members to promote continuous improvement and an excellent customer experience
* Perform other miscellaneous functions and special projects as assigned
* Soft Sales
**Pay and Benefits:**
* $18.00 hourly
* Comprehensive benefits package, including health insurance, 401K, and wellness benefits
* Opportunities for career growth and professional development
**Requirements:**
* High school diploma or equivalent
* Two years of customer service experience, preferably in a high-volume customer call center
* Those with Claims experience may be eligible for a Level II position with the successful completion of training (as applicable)
* Knowledge of customer service principles and practices
* Good customer service skills, verbal, written, and interpersonal skills, and ability to work independently or as a team member
* Attention to detail, ability to work in a fast-paced and changing environment, and ability to maintain composure in stressful situations
**Travel and Work Schedule:**
* No domestic travel required
* Regular call center schedule, with the first 60 days spent in-office for training
* Opportunity to work fully remote after completing training
**How to Apply:**
If you're passionate about delivering exceptional customer service and are looking for a rewarding career opportunity, we encourage you to apply to careerzynith today!
Join Our Team and Take the First Step Towards a Rewarding Career
At careerzynith, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team members are the backbone of our organization, and we're always looking for talented individuals who share our passion for excellence.
What We Offer:
* Comprehensive benefits package, including health insurance, 401K, and wellness benefits
* Opportunities for career growth and professional development
* Collaborative and supportive work environment
* Flexible work arrangements, including remote work options
* Recognition and rewards for outstanding performance
Why careerzynith?
* We're a leading insurance and benefits marketing partner, with a reputation for excellence and a commitment to customer satisfaction
* We're passionate about improving the lives of our clients and internal members alike
* We offer a comprehensive benefits package and opportunities for career growth and professional development
* We're a collaborative and supportive work environment, with a focus on teamwork and mutual respect
How to Apply:
If you're passionate about delivering exceptional customer service and are looking for a rewarding career opportunity, we encourage you to apply to careerzynith today! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Apply for this job
**Job Description:**
**Welcome to careerzynith, a Leading Insurance and Benefits Marketing Partner**
At careerzynith, we're passionate about improving the lives of our clients and internal members alike. For 66 years, we've been dedicated to providing top-notch insurance and benefits marketing services to some of the largest and most iconic associations and organizations in the country. Our commitment to excellence is reflected in our work with many veterans' organizations, ensuring that our servicemembers have the coverages they need when they need it.
**Why Join careerzynith?**
As a valued member of our team, you'll enjoy a comprehensive benefits package that includes:
* Health benefits, including medical, dental, and vision coverage
* 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income
* A prefunded optional Flexible Spending Account (FSA)
* 100% covered Life Insurance, Accidental Death and Dismemberment Insurance, Short Term/Long Term Disability, and a $250 Wellness Benefit
* Our medical plan features in-network provider coverage for mental health, reproduction, chiropractic, and massage therapy
**Time Off and Relaxation**
We believe in work-life balance, which is why we offer:
* 10 days of vacation your first year, with an additional day added each year
* 13 paid and closed holidays each year
* A regular call center schedule, with the first 60 days spent in-office for training
* The opportunity to work fully remote after completing training
**Job Summary:**
As a Member Benefits Advisor, you'll play a crucial role in providing exceptional customer service to our clients, including general service inquiries, resolving customer concerns, and educating customers on the value of our existing insurance and non-insurance products. This role is a key component of careerzynith's customer satisfaction and retention strategy.
**Essential Job Functions:**
* Answer incoming non-complex customer service calls from policyholders, group members, and other customers in a courteous, professional, and prompt manner, adhering to quality program metrics to ensure an excellent customer experience
* Update and maintain customer billing and eligibility information in all required and appropriate areas of the administrative system
* Process and fulfill customer requests in adherence with approved and prescribed policies and procedures
* Maintain current knowledge of policies, procedures, and product changes, including active offers to members
* Share successes, customer feedback, and new ideas with team members to promote continuous improvement and an excellent customer experience
* Perform other miscellaneous functions and special projects as assigned
* Soft Sales
**Pay and Benefits:**
* $18.00 hourly
* Comprehensive benefits package, including health insurance, 401K, and wellness benefits
* Opportunities for career growth and professional development
**Requirements:**
* High school diploma or equivalent
* Two years of customer service experience, preferably in a high-volume customer call center
* Those with Claims experience may be eligible for a Level II position with the successful completion of training (as applicable)
* Knowledge of customer service principles and practices
* Good customer service skills, verbal, written, and interpersonal skills, and ability to work independently or as a team member
* Attention to detail, ability to work in a fast-paced and changing environment, and ability to maintain composure in stressful situations
**Travel and Work Schedule:**
* No domestic travel required
* Regular call center schedule, with the first 60 days spent in-office for training
* Opportunity to work fully remote after completing training
**How to Apply:**
If you're passionate about delivering exceptional customer service and are looking for a rewarding career opportunity, we encourage you to apply to careerzynith today!
Join Our Team and Take the First Step Towards a Rewarding Career
At careerzynith, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team members are the backbone of our organization, and we're always looking for talented individuals who share our passion for excellence.
What We Offer:
* Comprehensive benefits package, including health insurance, 401K, and wellness benefits
* Opportunities for career growth and professional development
* Collaborative and supportive work environment
* Flexible work arrangements, including remote work options
* Recognition and rewards for outstanding performance
Why careerzynith?
* We're a leading insurance and benefits marketing partner, with a reputation for excellence and a commitment to customer satisfaction
* We're passionate about improving the lives of our clients and internal members alike
* We offer a comprehensive benefits package and opportunities for career growth and professional development
* We're a collaborative and supportive work environment, with a focus on teamwork and mutual respect
How to Apply:
If you're passionate about delivering exceptional customer service and are looking for a rewarding career opportunity, we encourage you to apply to careerzynith today! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Apply for this job