Job Title:
Experienced Phone and Chat Specialist with Bonus – Connecting Healthcare Professionals with Essential Facilities
**Job Description:**
About careerzynith
At careerzynith, we are passionate about connecting healthcare professionals with essential facilities that need their expertise. Our mission is to provide a seamless experience for both our nurses and healthcare facilities, ensuring that patients receive the best care possible. As a Phone and Chat Specialist with careerzynith, you will play a critical role in helping us achieve this mission.
About the Role
We are seeking a highly skilled and motivated Phone and Chat Specialist to join our team. As a Phone and Chat Specialist, you will be responsible for verifying the credentials of nurses who have selected healthcare facilities to work with. You will also be handling follow-up phone calls with nurses to confirm the status of their shifts. Your excellent communication and problem-solving skills will enable you to provide top-notch customer service to our nurses and healthcare facilities.
Responsibilities
Manage large amounts of inbound or outbound calls in a timely manner
Manage multiple chat channels at one time
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Perform Data Entry and Customer Service skills
Be able to navigate on-line efficiently
Work requests/records received for those requesting to sign up for a shift
Identify customers' needs, research to see if request has credentials needed
Skillfully change from one task to another without loss of efficiency or composure
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Flexibility to cross train as requested
Qualifications
We are looking for a candidate with the following qualifications:
1 year of customer service or customer support experience
1 year of previous call center or office background experience required
Technical savvy
Previous remote work from home experience a plus
Quick learner and able to work independently
Type 35 words per minute accurately
Strong phone and verbal communication skills along with active listening
A background check applicable with state and federal laws is required
Pay & Benefits
We offer a competitive compensation package, including:
Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
Work hours - Shifts between 6:00am-6:00pm (MST) Work Days - Mon-Fri and rotating weekends
Paid Training - 3 weeks in length from 7:00am-4:00pm Mon-Fri (MST)
Status - Full Time 40 hours
Equipment Provided Option
We will provide equipment for full-time permanent employees, including:
Verified internet service (secure, reliable and dedicated high speed is required to support business needs)
An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
Hardware/Software Requirements
To ensure a smooth and efficient experience, we require the following hardware and software:
Processor: Intel Core i5 5200 Series or greater
Memory: 8GB on Windows 8.1 / 10 64 bits
Screen Resolution: 1280x768 or higher, dual monitors required
USB headset
Up-to-date antivirus software must be installed on the platform and a recent scan completed
Firewall must be enabled
Why Join careerzynith?
We are a dynamic and growing company that values our employees and provides opportunities for growth and development. As a Phone and Chat Specialist with careerzynith, you will have the chance to work with a talented team, develop your skills, and make a real difference in the lives of our nurses and healthcare facilities.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards joining our team.
Apply Job!
About careerzynith
careerzynith is a leading provider of innovative solutions for the healthcare industry. Our mission is to connect healthcare professionals with essential facilities that need their expertise, ensuring that patients receive the best care possible. We are passionate about delivering exceptional service and making a real difference in the lives of our nurses and healthcare facilities.
Join Our Team
At careerzynith, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe that our employees are our greatest asset and are dedicated to providing opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to join our team and be part of our mission to connect healthcare professionals with essential facilities.
Equal Employment Opportunity
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment and where all employees feel valued, respected, and supported.
Disclaimer
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. careerzynith reserves the right to modify or change job duties and responsibilities as needed.
Apply for this job
**Job Description:**
About careerzynith
At careerzynith, we are passionate about connecting healthcare professionals with essential facilities that need their expertise. Our mission is to provide a seamless experience for both our nurses and healthcare facilities, ensuring that patients receive the best care possible. As a Phone and Chat Specialist with careerzynith, you will play a critical role in helping us achieve this mission.
About the Role
We are seeking a highly skilled and motivated Phone and Chat Specialist to join our team. As a Phone and Chat Specialist, you will be responsible for verifying the credentials of nurses who have selected healthcare facilities to work with. You will also be handling follow-up phone calls with nurses to confirm the status of their shifts. Your excellent communication and problem-solving skills will enable you to provide top-notch customer service to our nurses and healthcare facilities.
Responsibilities
Manage large amounts of inbound or outbound calls in a timely manner
Manage multiple chat channels at one time
Follow communication "scripts" when handling different topics
Identify customers' needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Perform Data Entry and Customer Service skills
Be able to navigate on-line efficiently
Work requests/records received for those requesting to sign up for a shift
Identify customers' needs, research to see if request has credentials needed
Skillfully change from one task to another without loss of efficiency or composure
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Flexibility to cross train as requested
Qualifications
We are looking for a candidate with the following qualifications:
1 year of customer service or customer support experience
1 year of previous call center or office background experience required
Technical savvy
Previous remote work from home experience a plus
Quick learner and able to work independently
Type 35 words per minute accurately
Strong phone and verbal communication skills along with active listening
A background check applicable with state and federal laws is required
Pay & Benefits
We offer a competitive compensation package, including:
Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
Work hours - Shifts between 6:00am-6:00pm (MST) Work Days - Mon-Fri and rotating weekends
Paid Training - 3 weeks in length from 7:00am-4:00pm Mon-Fri (MST)
Status - Full Time 40 hours
Equipment Provided Option
We will provide equipment for full-time permanent employees, including:
Verified internet service (secure, reliable and dedicated high speed is required to support business needs)
An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
Hardware/Software Requirements
To ensure a smooth and efficient experience, we require the following hardware and software:
Processor: Intel Core i5 5200 Series or greater
Memory: 8GB on Windows 8.1 / 10 64 bits
Screen Resolution: 1280x768 or higher, dual monitors required
USB headset
Up-to-date antivirus software must be installed on the platform and a recent scan completed
Firewall must be enabled
Why Join careerzynith?
We are a dynamic and growing company that values our employees and provides opportunities for growth and development. As a Phone and Chat Specialist with careerzynith, you will have the chance to work with a talented team, develop your skills, and make a real difference in the lives of our nurses and healthcare facilities.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards joining our team.
Apply Job!
About careerzynith
careerzynith is a leading provider of innovative solutions for the healthcare industry. Our mission is to connect healthcare professionals with essential facilities that need their expertise, ensuring that patients receive the best care possible. We are passionate about delivering exceptional service and making a real difference in the lives of our nurses and healthcare facilities.
Join Our Team
At careerzynith, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe that our employees are our greatest asset and are dedicated to providing opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to join our team and be part of our mission to connect healthcare professionals with essential facilities.
Equal Employment Opportunity
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment and where all employees feel valued, respected, and supported.
Disclaimer
The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. careerzynith reserves the right to modify or change job duties and responsibilities as needed.
Apply for this job