Japanese Bilingual With Workspace
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Your Role
Act as a Japanese bilingual IT Operations Support engineer, providing L1/L2 support to Japan‑based users through tickets and voice calls.
Communicate fluently in Japanese (JLPT N2/N3) with end users and stakeholders for issue resolution, coordination, and escalations.
Provide end‑user support for laptops, desktops, printers, and mobile devices, including handling escalated incidents.
Respond to incidents and service requests via ticketing systems while ensuring SLA adherence and proper documentation.
Assist users with login issues, password resets, and access management across Active Directory, Microsoft 365, and AWS environments.
Diagnose and resolve issues related to Windows OS, standard application installations, software configurations, and system performance.
Support enterprise endpoint and cloud management tools such as SCCM, Intune, and related device management platforms.
Collaborate with onshore and offshore teams, ensuring smooth coordination with Japanese stakeholders and ODC teams.
Document troubleshooting steps, SOPs, and resolution notes clearly for continuous service improvement.
Your Profile
Japanese language proficiency (JLPT N2/N3 preferred) with the ability to confidently converse with Japanese users on calls and write professional responses.
Prior experience in IT Operations / End‑User Support / Service Desk roles, preferably supporting Japanese accounts.
Hands‑on knowledge of Microsoft 365, Windows OS, and Active Directory user administration.
Exposure to AWS environments and basic cloud access troubleshooting is an added advantage.
Working knowledge of enterprise device management tools such as SCCM and Intune.
Strong troubleshooting and analytical skills to diagnose technical issues efficiently.
Understanding of Japanese business culture, structured communication, and escalation etiquette.
Ability to translate technical details clearly between Japanese and English for internal coordination.
Excellent documentation skills for incident updates, SOPs, and RCA inputs.
What Will You Love Working at Capgemini
You can shape your career with access to diverse career paths and internal mobility across the Capgemini Group.
Receive personalized career guidance and mentorship from experienced leaders.
Benefit from comprehensive wellness programs, including health checks, telemedicine, insurance with top‑ups, elder care, partner coverage, and parental support.
Be part of an inclusive and diverse workplace where you are valued for who you are and encouraged to bring your authentic self to work.
Work on cutting‑edge technology projects with global clients, contributing to impactful solutions across industries while addressing societal and environmental challenges.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
Apply To This Job
Your Role
Act as a Japanese bilingual IT Operations Support engineer, providing L1/L2 support to Japan‑based users through tickets and voice calls.
Communicate fluently in Japanese (JLPT N2/N3) with end users and stakeholders for issue resolution, coordination, and escalations.
Provide end‑user support for laptops, desktops, printers, and mobile devices, including handling escalated incidents.
Respond to incidents and service requests via ticketing systems while ensuring SLA adherence and proper documentation.
Assist users with login issues, password resets, and access management across Active Directory, Microsoft 365, and AWS environments.
Diagnose and resolve issues related to Windows OS, standard application installations, software configurations, and system performance.
Support enterprise endpoint and cloud management tools such as SCCM, Intune, and related device management platforms.
Collaborate with onshore and offshore teams, ensuring smooth coordination with Japanese stakeholders and ODC teams.
Document troubleshooting steps, SOPs, and resolution notes clearly for continuous service improvement.
Your Profile
Japanese language proficiency (JLPT N2/N3 preferred) with the ability to confidently converse with Japanese users on calls and write professional responses.
Prior experience in IT Operations / End‑User Support / Service Desk roles, preferably supporting Japanese accounts.
Hands‑on knowledge of Microsoft 365, Windows OS, and Active Directory user administration.
Exposure to AWS environments and basic cloud access troubleshooting is an added advantage.
Working knowledge of enterprise device management tools such as SCCM and Intune.
Strong troubleshooting and analytical skills to diagnose technical issues efficiently.
Understanding of Japanese business culture, structured communication, and escalation etiquette.
Ability to translate technical details clearly between Japanese and English for internal coordination.
Excellent documentation skills for incident updates, SOPs, and RCA inputs.
What Will You Love Working at Capgemini
You can shape your career with access to diverse career paths and internal mobility across the Capgemini Group.
Receive personalized career guidance and mentorship from experienced leaders.
Benefit from comprehensive wellness programs, including health checks, telemedicine, insurance with top‑ups, elder care, partner coverage, and parental support.
Be part of an inclusive and diverse workplace where you are valued for who you are and encouraged to bring your authentic self to work.
Work on cutting‑edge technology projects with global clients, contributing to impactful solutions across industries while addressing societal and environmental challenges.
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
Apply To This Job